Store Assistant

Are you friendly, motivated, and passionate about making a difference?

As a Store Assistant, you will play a vital role in supporting the day‑to‑day running of our Martins Heron shop. You will help maximise income through excellent customer service, strong visual standards, and effective stock handling, while supporting colleagues and volunteers to deliver a welcoming and inclusive shopping experience. By role‑modeling the DEBRA values, you will help create a positive environment focused on making a real impact for the EB community.

Our Martins Heron retail store is recruiting a Store Assistant on a Full‑Time, Permanent basis, working 35 hours per week, 5 days out of 7, earning £12.71 per hour (£23,132.20 per annum).

We are a national charity that supports individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin blistering condition which, in the worst cases, can be fatal.

You will be enthusiastic, reliable, and customer‑focused, with a positive attitude and a willingness to learn. You will enjoy working as part of a team, supporting both colleagues and volunteers, and contributing to the smooth and efficient running of our Martins Heron store.

Retail experience is desirable but not essential, as full training will be provided.

• Provide excellent customer service to all customers and donors

• Support the processing, pricing, and replenishment of donated stock

• Help maintain high standards of shop presentation and cleanliness

• Assist with visual merchandising to promote sales and commercial success

• Support colleagues and volunteers in day‑to‑day store activities

• Follow DEBRA policies and procedures, including health, safety, and safeguarding

We offer a competitive rate of pay along with a range of benefits, including:

• Access to a Group Personal Pension with a matched 4% contribution from DEBRA

• Life Assurance Scheme

• Free access to our 24/7 Employee Assistance Programme for you and your family

• Annual leave of 20 days plus Bank Holidays (pro rata for part‑time employees)

• Discounts and cashback at high street retailers, supermarkets, cinemas, gyms, leisure and theme parks, holidays, and more via our Employee Benefits Portal

• Access to a 24 hour 7 days a week GP service

Please note:

DEBRA takes its safeguarding responsibilities seriously, and all roles within the organisation require a DBS check and two satisfactory references.

We are committed to delivering our Equality, Diversity, and Inclusion strategy across all areas of our work, including recruitment. As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing reasonable adjustments throughout the recruitment process. Please let us know if you require any support.