Senior Business Development Manager

We are looking for Senior Business Development Managers of varying levels within the software sales space who are looking for their next challenge in a globally expanding business which specialises in customer experience and utilises generative AI to provide a seamless customer journey.

• Achieve revenue & margin targets from new customers on a monthly, quarterly and annual basis.
• Create and maintain documented account development plans.
• Work with marketing or other internal departments to proactively identify and target customers.
• Build sales approaches for specific customer accounts.
• Develop and maintain an adequate pipeline of opportunities.
• Provide accurate forecasting of opportunities by effectively progressing sales opportunities.
• Keep internal systems and contacts up to date with progress.

• Regularly meet and build effective relationships with existing and potential customers.
• Drive the promotion and sale of additional services to or through the customer.
• Maintain a detailed knowledge of customer objectives and key personnel.
• Set customer expectations during sales, delivery and throughout the contract.
• Coordinate internal teams to deliver to customer expectations.
• Escalate on behalf of the customer as required.
• Work closely with presales, delivery, support and any bid-related teams to effectively create, sell and deliver new business wins.
• Motivate and coordinate any virtual bid team to deliver a quality bid/tender ahead of deadlines.
• Qualify prospective customer accounts fully in order to ensure all likely customer questions/interests are addressed constructively during the sales process.
• Take overall responsibility for delivering any assigned opportunities, whether directly managed or through a bid team.

• Maintain a broad understanding of key products and technology relevant to our services.
• Maintain a good understanding of industry developments.
• Illustrate business advantage of our products and services to customers and other sales colleagues.
• Contribute thought and expertise to brand/marketing activities as required.
• Mentor and advise other sales colleagues in order to assist their development/closing of opportunities.

• Good experience of closing major accounts, at least 10 years.
• Demonstratable experience of meeting or exceeding sales targets.
• SaaS/CCaaS Experience.
• Proven ability to complete high priority sales deals, from point of contact to completion.
• Good communication, including presentation skills and being able to adapt style to suit the audience.

Note:

after submitting your application your CV will be reviewed and forwarded to our client. If selected for an interview, we will get in touch with you asap.