Rental Account Manager

PSCo are the UK’s leading value-added distributor and trade-rental house to the world’s top display brands including Absen, LG, Samsung, Sharp/NEC, Sony and Epson. For over 25 years, we have been pioneering the latest ‘big screen’ technologies including cutting-edge LED, large venue projectors and powerful image processing and media servers.

We work with system integrators, resellers and rental companies to deliver impactful display solutions and we provide a comprehensive support model to empower our channel partners throughout every phase of the project. From demonstration and specification, installation and commissioning, through to aftercare support and training.

PSCo is part of the Midwich Group, a specialist audio visual distributor with operations across UK and Ireland, Continental Europe and Asia-Pacific.

We’re looking for a Rental Account Manager to join us working with both PSCo and Dry Hire Lighting, playing a key role in delivering professional lighting and video rental solutions to customers across the industry. Combining account management, customer service and project coordination, this customer-facing role offers the opportunity to build strong client relationships, support successful rental projects from enquiry to completion, and develop your technical and commercial expertise within a collaborative, fast-paced environment with a clear pathway to Senior Account Manager.

Customer, Market and Product Knowledge

• Develop and maintain a strong working understanding of PSCo's professional lighting and video rental portfolio.
• Build positive relationships with existing customers, understanding their day-to-day requirements, project activity and future opportunities.
• Recommend appropriate rental solutions for standard applications based on customer requirements, budget, environment and equipment availability.
• Develop an understanding of the live events, touring, broadcast, television, theatre, corporate and exhibition markets and how customers use rental technology.

Account Management and Customer Development

• Manage and develop a portfolio of existing rental customers across lighting and video.
• Respond promptly to customer enquiries and identify opportunities to grow existing accounts and support new customer relationships.
• Produce accurate quotations and equipment proposals, working closely with internal teams to confirm availability, pricing and delivery requirements.
• Support Senior Account Managers on larger projects, strategic accounts, customer meetings and product demonstrations.
• Promote the breadth of the rental portfolio and identify opportunities to introduce complementary lighting, display, processing and control technologies.

Rental Project Delivery and Coordination

• Manage smaller and medium-sized rental projects from initial enquiry through to equipment return and project close-out.
• Prepare quotations, equipment schedules, manifests, shipping information and supporting rental documentation.
• Liaise with Operations and Hire Store teams to confirm equipment availability, preparation requirements and project readiness.
• Coordinate deliveries, collections and transport requirements with customers, warehouse teams and logistics providers.
• Monitor live projects and maintain clear communication with customers and internal teams throughout the rental lifecycle.
• Support the preparation of ATA Carnets and temporary export documentation where required.
• Monitor outstanding hires, delayed returns and equipment shortages that may affect future availability or customer commitments.
• Support damaged or incomplete equipment reporting by gathering hire details, photographs, fault information and return condition updates.

Technical Knowledge and Commercial…