Security Supervisor

Company overview

Our values and behaviours – Delivering The exceptional, every day. Our vision and values are built on the simple premise of ‘The exceptional, every day' – our overarching commitment to both our customers and our colleagues. Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day.

Our promise to our customers: a trusted partner creating exceptional environments for you and your people, adding value every day.

• To protect the assets of the client by following recognised best practice techniques.
• To effectively organise and manage all security team workloads as required without compromising quality of service provision by liaising with the in house security team.
• To respond to emergencies and assist with the evacuation and searching of the buildings by following all requirements of the site Emergency Response procedures.

• You will be responsible for managing the security team in line with the client’s in-house team operational requirements.
• Advertising and conduct all vacancies through Page Up ensuring the SC clearance process is followed.
• Ensure that all staff site base training matrix is up to date.
• Liaise with the L & D team to arrange the necessary courses.
• Deliver monthly toolbox talks.
• Ensure that WP+ is fully up to date, all shifts are covered 3 month in advance, site roster to be updated and sent to operations managers and clients, coverage to be monitored.
• Complete all admin tasks such as forward rostering and dealing with SIA license renewals, uniform, return to work interviews, etc.
• Updating and competence checks of AI's, RA's and SOP's.
• Completing investigations and disciplinaries as and where required.
• Ensure adequate handover is completed with outgoing and oncoming team members at correct times.
• Ensure Security Officers book on duty at the correct time and through InTouch.
• Ensure all Security Officers are correctly dressed and presentable to the required standard to take up duty.
• Once book on is complete the DOR (daily occurrence record) should be updated with the names of all duty officers and controllers.
• The ability to use a range of communication methods to keep the team informed and motivated.
• Manage the polite and effective processing of all telephone / email enquiries received into the department.
• Ensure that at all times security team members are deployed effectively to post; operate all the required systems and conducting all required functions in line with the client’s requirements.
• Ensure the seamless delivery of exceptional service standards to internal/external customers.
• Ensure that security team members are correctly dressed at all times; that tasks are correctly allocated and performed and that incidents are effectively handled.
• Continuously demand the highest standards of service delivery from security team members by providing full briefings and guidance.
• Monitor attendance and time-keeping records and take any required remedial action where necessary.
• Investigate and report to the Operations Manager on disciplinary and grievance matters whilst providing leadership and support to sustain good team morale.
• Be committed to Health & Safety and ensure that you are familiar with all Health & Safety policies and procedures. Police and encourage observance with all site security & safety policies, in particular ensuring that the access control, key control, and Health & Safety policies are observed and enforced.
• Perform investigations with regard to security related issues and complete the appropriate incident reports.
• Carry out any other reasonable request from management or client.

• Valid SIA Licence
• CCTV licence would be an advantage
• Must have or be able to complete and be awarded SC level clearance within three months

• Minimum 3 years experience in security supervisory / management and operational delivery within corporate security sector
• Strong background in physical security
• Comprehensive knowledge in utilising security technologies,…