Security Supervisor

Job Objectives and Responsibilities

• To protect the assets of the client by following recognised best practice techniques.
• To effectively organise and manage all security team workloads as required without compromising the quality of service provision by liaising with the in‑house security team.
• To respond to emergencies and assist with the evacuation and searching of the buildings by following all requirements of the site Emergency Response procedures.

• You will be responsible for managing the security team in line with the client’s in‑house operational requirements.
• Advertising and conduct all vacancies through Page Up ensuring the SC clearance process is followed.
• Ensure that all staff site‑base training matrix is up to date.
• Liaise with the L&D team to arrange the necessary courses.
• Deliver monthly toolbox talks.
• Ensure that WP+ is fully up to date, all shifts are covered three months in advance, the site roster is updated and sent to operations managers and clients, and coverage is monitored.
• Complete all admin tasks such as forward rostering and dealing with SIA licence renewals, uniform, return‑to‑work interviews, etc.
• Update and conduct competence checks of AI’s, RA’s and SOP’s.
• Complete investigations and disciplinaries as and where required.
• Ensure adequate handover is completed with outgoing and on‑coming team members at correct times.
• Ensure Security Officers book on duty at the correct time and through InTouch.
• Ensure all Security Officers are correctly dressed and presentable to the required standard to take up duty.
• Once book‑on is complete, the DOR (daily occurrence record) should be updated with the names of all duty personnel.
• Use a range of communication methods to keep the team informed and motivated.
• Manage the polite and effective processing of all telephone/email enquiries received into the department.
• Ensure that at all times security team members are deployed effectively to post; operate all required systems and conduct all required functions in line with the client’s requirements.
• Ensure the seamless delivery of exceptional service standards to internal and external customers.
• Ensure that security team members are correctly dressed at all times, tasks are correctly allocated and performed, and incidents are effectively handled.
• Continuously demand the highest standards of service delivery from security team members by providing full briefings and guidance.
• Monitor attendance and time‑keeping records and take any required remedial action where necessary.
• Investigate and report to the Operations Manager on disciplinary and grievance matters whilst providing leadership and support to sustain good team morale.
• Be committed to Health & Safety and ensure familiarity with all Health & Safety policies and procedures. Police and encourage observance of all site security and safety policies, particularly access control, key control, and Health & Safety policies.
• Perform investigations with regard to security related issues and complete the appropriate incident reports.
• Carry out any other reasonable request from management or client.

• Valid SIA Licence
• CCTV licence would be an advantage
• Must have or be able to complete and be awarded SC level clearance within three months

• Minimum 3 years experience in security supervisory/management and operational delivery within the corporate security sector
• Strong background in physical security
• Comprehensive knowledge of utilising security technologies, including access control systems, CCTV, and alarms

• Professional appearance and presentation
• Great communicator – verbal and written competency in literacy, numeracy and IT skills
• Methodical and well organised
• “Can do” approach
• Flexible and adaptable to meet the needs of the business

• Enforce company policies and procedures at all times
• Report any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment
• Ensure use of all work equipment and personal PPE is properly utilised and in accordance with training received
• Report any issues or training needs to…