Service Desk Apprentice

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• Manage the process of assessing new applicants accreditation or re-accreditation, enabling them to access telecommunications sites
• Manage the data and records of new and existing telecommunications engineers and users
• Issue access cards and provide access to vetting services for certain staff required to access higher security locations
• Issue temporary loan of keys for certain staff required to access higher security locations/sites
• Manage data within the Access & Accreditation Portal
• Receive and process calls and tickets associated to individual/companies accreditation, access cards or site keys
• Provide guidance and support to staff on accreditation issues
• Support the development and maintenance of the accreditation knowledgebase
• Manage the one-off permit process for unaccredited requesters
• Adhere to the internal rules and regulations, policies, procedures, and current workflow within the organization/business unit/team
• Perform other tasks within the scope of the role, as requested by the immediate supervisor, within the limits of own professional competence (e.g., reports, analyses, specific projects, etc.)

• Assure the necessary support for accessing telecommunications sites across the UK by ensuring the accreditation of individuals and companies

• High school

• Previous Service Desk experience is beneficial
• Broad understanding of the Telecommunications industry
• Telecommunications Infrastructures providers, specifically Cellnex, and their processes and procedures including, but not limited to, Accreditation, Site Access and Network Operations is beneficial

• Proficient in Word and Excel
• Excellent telephone manner

Internship

Full-time

Information Technology

IT System Training and Support