Sr. Business Analyst, ProfitKeeper

Overview

Do you love to build, innovate, create and collaborate? Come grow your career and make an impact with Prime Pay – a growth focused, flexible and established Human Capital Management (HCM) SaaS technology company.

As we continue our evolution and growth into a leading HCM provider to businesses, we are seeking a Senior Business Analyst, Profit Keeper. As a Senior Business Analyst, you will be instrumental in transforming financial and operational data into actionable insights that drive franchisee and franchisor profitability, performance, and overall brand growth. You will work closely with cross‑functional teams—including product, operations, finance, and technology—to gather, normalize, and interpret financial, payroll, point‑of‑sale, and workforce data.

Your role includes defining the business requirements, designing dashboard and reporting solutions, benchmarking franchisee performance, and recommending best practices to optimize underperforming units.

With a deep understanding of key financial metrics and KPI reporting, you will enable clients and internal stakeholders to monitor franchise health and make informed strategic decisions. You will also play a key role in shaping how data is organized, surfaced, and used on the Profit Keeper platform to support both standard and custom reporting needs.

• Responsible for gathering business requirements and writing application specifications for requests from internal departments and external clients
• Write requirements in an Agile format (user stories, use cases, acceptance criteria)
• Use deductive problem solving skills to investigate and solve a broad range of puzzles each day
• Analyze each support request for root cause, determine if the issue could be prevented by changes in the software or business processes. Document / outline change recommendations

• Extract data from relational databases
• Extrapolate data in consistences into system setup or operational process issues
• Provide recommendations on changes in system setup or operational processes based on data
• Work under pressure to assess operational issues in a quick timeframe

• Conduct root cause analysis
• Determine unit and cycle times to identify bottlenecks and other opportunities for process improvement
• Lead functional area / business groups in their process improvement initiatives
• Anticipate and develop strategies for change management
• Recommend changes in controls by identifying problems in data and / or current processes

• Conduct User Acceptance Testing
• Document issues in a manner to expedite bug fixes / code changes
• Assist with new releases, hot fixes, QA and demos
• Train internal service team on new and existing functionality
• Trouble shoot client specific or system wide issues
• Conduct root cause analysis
• Engage customers and end users to understand operational challenges
• Engage customers to develop custom modifications / reports
• Work with Operations Teams to improve quality and productivity
• Work on HRIS platform conversions

• Trouble shoot client specific or system wide issues
• Conduct root cause analysis
• Engage customers and end users to understand operational challenges
• Engage customers to develop custom modifications / reports
• Work with Operations Teams to improve quality and productivity
• Work on HRIS platform conversions

• Undergraduate degree in Computer Sciences required or 5-7+ years of relevant experience
• 5+ years functional experience in at least one of the following:
  Analytics, Business Intelligence, Financial Reporting. Experience across multiple areas highly preferred
• 7 - 10 years’ business analyst experience: translating business needs into functional requirements and process change to improve quality, productivity, competitive advantage, client retention and sales outcomes
• 5+ years experience with Agile methodology
• Experience writing SQL or using tools to conduct data extra / analysis from RDMBS
• Experienced with business intelligence platforms, data warehouse concepts and implementations
• Proficiency with the following tools / applications:
• Microsoft Office products,…