Customer Service​/Member Relations Representatives

Overview

Founded in 1981 by Steve Marino, our business model is ALL ABOUT SERVICE. Our Southwest Florida customers have received excellent, concierge-type customer service, repairs and installations of air conditioning and major appliances. “Service That Works” has been a long-held motto for Home-Tech. We provide service to Sarasota, Manatee, Lee, Charlotte, and Collier County residents.

At Home-Tech - Bradenton, we are dedicated to providing exceptional customer service to our clients. We are currently looking for reliable and friendly Customer Service/Member Relations Representatives to join our team in Bradenton, Florida. As a Customer Service/Member Relations Representative, you will serve as the primary point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our products and services.

• Answer and respond to customer inquiries via phone, email, and chat
• Resolve customer complaints or issues in a professional and timely manner
• Provide accurate information about products and services to customers
• Process customer orders, changes, and returns
• Maintain customer records and documentation
• Collaborate with other team members and departments to ensure customer satisfaction
• Stay up-to-date with product knowledge and company policies
• Perform other related duties as assigned

• Customer Service Experience
• High school diploma or equivalent
• Professional Appearance
• Computer Experience
• Good Communication Skills
• Outgoing Personality
• Ability to Work Flexible Hours
• No Criminal Record
• Drug & Alcohol Free

• Stock – Employee Ownership
• Medical, Dental, Vision Insurance
• Disability & Life Insurance
• Paid Vacation & Holidays
• 401K with Employer Match
• Voluntary Benefits
• Health Savings Accounts
• Flexible Spending Accounts
• Generous Wages

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