Supervisor, Offline Customer Support

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you have a passion for helping others? Are you tech‑savvy and attentive with real‑time problem solving skills? If so, you’ll fit right in with Spectrum’s Customer Operations team!

Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too! As an Offline Customer Support Supervisor
, your focuses are research, customer contact, resolution of complex requests, and analyzing audit reports/input. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!

• Planning and overseeing the day‑to‑day activities in the department
• Identifying trends and providing insight into process/system enhancements
• Hiring then coaching specialists, aiding their development
• Advocating for the adoption of new tools and processes

We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum’s Customer Operations team works directly with our customers, focusing on their needs and simplifying the Charter experience. You’d be joining a positive computer‑centric team with quality expectations that values partnership, long‑term career growth, and great work‑life balance.

• Experience:
  
  High volume transaction‑based environment: 3 years, Leadership: 1 year, Cable industry: 2 years
• Education:
  
  Bachelor’s degree in Management, Business Administration, related field, or equivalent experience
• Schedule:
  
  Ability to work a variety of schedules including nights, weekends, and holidays
• Language:
  Ability to read, write, speak, and understand English

• Technical
  
  Skills:
  
  Ability to successfully utilize Microsoft Products and drive results in a matrix‑management environment
• Skills:
  
  Communication, collaboration, organization, leadership, problem solving, and multitasking

• Supportive Teams:
  Learn from managers and work with team‑oriented colleagues who want you to grow and succeed
• Competitive Pay:
  Generous starting pay
• Dynamic Growth:
  The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Culture:
  We invest in your learning, and provide paid training and coaching to help you succeed
• Total Rewards:
  Our comprehensive benefits are among the best in the industry

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CSU 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well‑being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.