Telephone Operator

Job Title

Telephone Operator (PRN)

This position may be scheduled for daytime (7:30 AM to 4:30 PM) or nighttime hours, including Saturday, Sunday and Monday only from 6:30 PM to 7:00 AM. The PBX Operator plays a vital role in ensuring smooth communication within the hospital environment. As the first point of contact for patients, visitors, and staff, the PBX Operator is responsible for efficiently handling inbound and outbound calls, routing calls to appropriate departments, and providing general information about the hospital.

This position requires excellent communication skills, multitasking abilities, and a calm demeanor, especially during emergency situations.

• Answer inbound calls promptly, determine the nature of the call, and transfer calls to the appropriate hospital departments or personnel.
• Provide accurate information to patients, visitors, and staff regarding hospital services, departments, and directions.
• Respond quickly and effectively to emergency calls, directing them to the appropriate emergency personnel or services.
• Use the hospital paging system to contact staff members as needed, including emergency paging.
• Maintain accurate logs of calls, messages, and other relevant communication records.
• Assist with internal communication needs by coordinating messages, announcements, and other notifications across departments.
• Ensure seamless communication between hospital departments, facilitating efficient operations.
• Adhere to hospital privacy regulations, including HIPAA guidelines, when handling sensitive information.
• Operate and troubleshoot the PBX (Private Branch Exchange) system, and escalate technical issues to the IT department as needed.
• Direct visitors to appropriate areas within the hospital, answering questions about visiting hours, hospital policies, and more.

• Education: High school diploma or equivalent required. Additional administrative or telecommunications certification is a plus.
• Experience: Previous experience in a telecommunications role or customer service, preferably in a healthcare setting.
• Skills:
  • Excellent verbal communication and interpersonal skills, including a clear speaking voice.
  • Computer literacy of basic computers and how they work.
  • Ability to vary work schedule when adjustments are required.
  • Ability to multitask and prioritize calls in a fast‑paced environment.
  • Strong attention to detail and ability to handle sensitive information with discretion.
  • Proficiency with PBX systems and basic computer software (Microsoft Office, hospital management systems).
  • Strong problem‑solving abilities, especially under pressure.
• Physical Requirements:
  
  Ability to sit or stand for extended periods, and handle occasional physical tasks such as assisting with paging equipment.
• Work
  
  Conditions:
  
  Availability to work in a hospital environment, including on weekends, holidays, and nights as required.

• Empathetic and patient‑focused approach.
• Calm under pressure, especially in emergency situations.
• Professional demeanor with a friendly and helpful attitude.
• Ability to work independently and as part of a team.

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal‑opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws.

To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all its subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.

• Entry level

• Full‑time

• Other
• Hospitals and Health Care