Customer Service Rep

Customer Service Representative (CSR)

Location: Bradenton, FL (initially 5 days/week, transitioning to 4 days/week based on performance)

Schedule: Monday–Friday, shifts starting between 8:00 AM – 9:30 AM

Position Summary: The Customer Service Representative (CSR) serves as a key point of contact for customers, providing support across order entry, returns, and general customer service functions. This role is highly cross‑functional and fast‑paced, requiring strong communication skills, adaptability, and the ability to learn complex processes without relying on a strict manual. The ideal candidate is organized, accountable, and eager to grow with the business.

• Handle inbound and outbound customer inquiries via phone, email, and other communication channels
• Provide accurate information regarding products, orders, policies, and account details
• Maintain a professional, helpful, and solution‑oriented approach in all interactions

• Perform order entry and updates
• Process returns and RMAs (Return Merchandise Authorizations)
• Track orders and shipments while ensuring accurate documentation
• Maintain up‑to‑date customer records in internal systems
• Investigate customer concerns, identify root causes, and resolve issues efficiently
• Escalate complex or unresolved matters to appropriate internal teams
• Collaborate with cross‑functional departments to ensure customer satisfaction

• Accurately document customer interactions, issues, and resolutions
• Manage and process a high volume of information with attention to detail
• Use basic Excel functions (filters, organization of data) to support daily tasks

• Learn new systems, processes, and workflows as the company evolves
• Adjust priorities in a dynamic environment, reading between the lines when procedures are not clearly defined
• Support business growth by remaining flexible and proactive

• High school diploma, GED, or equivalent

• 3+ years of customer service experience
• or 1+ year of experience for highly enthusiastic, fast‑learning candidates with strong aptitude

• Outstanding verbal and written communication skills
• Strong problem‑solving and time‑management abilities
• High level of accountability and integrity
• Comfortable processing and learning large amounts of information
• Basic knowledge of Microsoft Excel (filters, data organization preferred)
• Willingness to learn new tools, systems, and processes
• Strong organizational skills and common‑sense decision making

• Industry experience not required

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