LANE MANAGER

At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians;
Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry, apply today!

What We Offer Medical, Dental & Vision Insurance Life Insurance Health Savings & Flex Spending Accounts Short & Long Term Disability
401K Plan Holiday Pay Personal & Sick Days Paid Vacation Paid Training Growth Opportunities Flexible Work Schedules Discounts on products & services

Employee vehicle purchase plans

Saturday Lunches Accident & Critical Care Plans GENERAL RESPONSIBILITIES They are responsible for optimizing service production, building customer loyalty, managing employee relations, Managing customer experience on the drive SPECIFIC RESPONSIBILITIES Managing porter/valet interaction with customers and scheduling of each porter/greeter.

Coaching adviser on customer experience in real time.

Use the core competency score sheets and evaluate each writer a minimum of 2 times a week. Email the results by Friday, 5:00 pm, to GM, SM and corporate associates.

Act as a backup service salesperson in the absence of the service advisors.

Spend the first 2 hours of every day in the drive orchestrating the team.

Maintain the security of all administrative materials and work areas.

Upsell support for advisers (closing sales using the turnover process)
Turnover of the customer, by name, to the advisers.

Manage the repeat repair process.

Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers.

Become trained and the champion in the use of the department’s computer system(s) and be proficient enough to train other service associates. Including RR multi-Point tool.

Maintain a professional appearance including a standard uniform with proper identification. Keep the reception area clean and organized.

Assist in any special assignments as designated by Service Manager.
10 – 5 – First – Last “my pleasure” customer contact process.