LensCrafters - EyeCare Advisor

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight, because quality care helps us see the joy in life. By learning from the best, we all become better and continue our legacy of the highest optical standards, helping us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees worldwide in driving the transformation of the eyewear and eyecare industry.

The Eye Care Advisor creates exceptional value by delivering the Lens Crafters Experience, ensuring all patients receive the highest quality optometric care, and driving the store’s key performance indicators through flawless execution of the patient experience.

• Greets customers without delay (within 30 seconds).
• Responds to telephone calls within three rings in a friendly and courteous manner.
• Explains required paperwork, tests, products and services.
• Reviews prescriptions and patient information carefully, consulting with optician, managing doctor, or retail management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment booking, scheduling procedures, computer operation and procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to detail.
• Collects proper payment for various transactions, following company security procedures and retaining proper change.
• Explains “One Hour” processing and expected delivery times to customers.
• Takes pride in the appearance of the store and ensures visual displays follow company guidelines.
• Maintains a safe working environment for all associates and patients.
• Responds to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.

• Demonstrates good product knowledge; accurately describes features and benefits of various lenses and frames.
• Assists customers in selecting frames and lenses best suited for their vision, lifestyle, and budget.

• Performs all pre‑examination testing with accuracy and attention to detail, explaining measurements and answering patient questions.
• Provides coaching and guidance to patients on care and handling of contact lenses.
• Maintains and disinfects contact lens inventory; provides clinical support to the optometrist as needed.

• High school graduate or equivalent.
• Strong customer service skills, both internal and external.
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem‑solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail and/or optical.
• Strong interpersonal skills.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement…