Patient Services Representive​/ASI

About MCR Health

MCR Health is one of the largest healthcare companies in the areas we serve. We are looking for exceptional people to support our mission to provide Exceptional Care to Everyone, Every Time.

We are hiring a Patient Service Representative/Experience in a specialty clinic at our Bradenton, Florida location.

• Provide friendly, courteous, and professional service to patients, visitors, co‑workers, and leadership.
• Follow Patient Experience training and requirements.
• Use telephone system professionally and answer calls within three rings.
• Obtain, verify, and update demographics and insurance information in the EMR.
• Perform patient information verification, asking for 2‑step verification each time.
• Protect PHI and adhere to MCR privacy policies.
• Maintain professionalism, dress code, and non‑personal cellphone policy.
• Schedule advanced and same‑day appointments and enter information into EMR.
• Explain services and operating hours, and be knowledgeable about MCR services.
• Explain eligibility and payment details to patients and assist with forms.
• Complete patient screening and verify authorization for specific populations.
• Guide patients to appropriate resources.
• Facilitate cash collections and communicate with Billing and Insurance Departments.
• Protect medical records and perform health information management duties, including:
  • Assist patients and nursing staff with medical release forms.
  • Perform release of information activities per regulations.
  • Receive, sort, and route mail; file/scan clinical documentation within 24 hours.

• High School Diploma or GED (minimum).
• 6+ months of customer service experience in a fast‑paced environment preferred.
• Healthcare experience preferred.
• Valid government‑issued photo .

The PSR provides friendly and compassionate service, ensuring an exceptional experience for all patients. The role involves front‑office operations, time‑of‑service collections, pre‑visit verification, and end‑of‑day reconciliation. The PSR must be proficient with EHR systems and multitask effectively.

MCR Health is a drug‑free workplace. All selected applicants must submit to a pre‑employment drug test and background check.

Seniority level:
Entry level.

Employment type:

Full‑time.