Senior Phlebotomist

Job Description:

• The Patient Services Representative II (PSR II) represents the face of the company to patients arriving for routine health needs or important health decisions.
• The PSR II draws quality blood samples and prepares specimens for lab testing while following established procedures.
• This role requires direct patient interaction, creating an atmosphere of trust and confidence through skillful, safe, and accurate specimen collection.
• The PSR II demonstrates leadership behaviors, process excellence, confidentiality, and accuracy in patient information.
• Applicants may be assigned to a doctor’s office, a patient service center, or other locations as needed.

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Excellent phlebotomy skills including pediatric and geriatric collections.
• Flexibility to work weekends, holidays, on-call, and overtime as needed.
• Commitment to policies, procedures, and safety guidelines.
• Ability to make decisions based on established procedures and exercise good judgment.
• Reliable transportation, valid driver’s license, and clean driving record, if applicable.
• Ability to travel and work flexible hours to cover multiple locations with minimal notice.
• Ability to handle multiple priorities in a high-volume setting.
• Strong customer focus, clear communication skills, and adaptability to change.

• 1–3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
• Experience in a patient service center preferred.
• Customer service experience strongly preferred.
• Keyboard/data entry experience required.

• Perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Perform forensic and clinical specimen collection and processing duties.
• Verify patient demographic information and obtain initials/signature to confirm accurate labeling.
• Maintain required records and documentation.
• Promote a positive image to patients, clients, and employees.

• Strong phlebotomy skills.
• Customer service and communication skills.
• Ability to prioritize tasks in a high-volume setting.
• Ability to work independently and adapt to change.

• High school diploma or equivalent.
• Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred.