Telephone Operator

Responsibilities

JOB TITLE: Telephone Operator (PRN)

JOB OVERVIEW: This position could be scheduled for daytime (7:30 AM to 4:30 PM) or nighttime hours, including Saturday, Sunday and Monday Only from 6:30 PM to 7:00 AM. The PBX Operator plays a vital role in ensuring smooth communication within the hospital environment. As the first point of contact for patients, visitors and staff, the PBX Operator is responsible for efficiently handling inbound and outbound calls, routing calls to appropriate departments and providing general information about the hospital.

This position requires excellent communication skills, multitasking abilities and a calm demeanor, especially during emergency situations.

• Call Management: Answer inbound calls promptly, determine the nature of the call and transfer calls to the appropriate hospital departments or personnel.
• Customer Service: Provide accurate information to patients, visitors and staff regarding hospital services, departments and directions.
• Emergency Handling: Respond quickly and effectively to emergency calls, directing them to the appropriate emergency personnel or services.
• Paging Services: Use hospital paging system to contact staff members as needed, including emergency paging.
• Data Entry & Record Keeping: Maintain accurate logs of calls, messages and other relevant communication records.
• Communication Support: Assist with internal communication needs by coordinating messages, announcements and other notifications across departments.
• Coordination with Other Departments: Ensure seamless communication between hospital departments, facilitating efficient operations.
• Maintain Confidentiality: Adhere to hospital privacy regulations, including HIPAA guidelines, when handling sensitive information.
• Technical Maintenance: Operate and troubleshoot the PBX (Private Branch Exchange) system and elevate technical issues to the IT department as needed.
• Provide Assistance to Visitors: Direct visitors to appropriate areas within the hospital, answering questions about visiting hours, hospital policies and more.

Manatee Memorial Hospital in Bradenton, Florida has served the citizens of Manatee, Sarasota and surrounding counties for over 70 years. Part of the Manatee Healthcare System the hospital has earned The Joint Commission’s Gold Seal of Approval. The 295‑bed hospital with over 800 physicians, residents and allied health professionals offers advanced healthcare services in a caring and compassionate environment. Services include cardiac care and cardiovascular medicine, emergency care for all ages, surgery services – including robotic‑assisted surgery with the da Vinci® Surgical System, a weight‑loss program, orthopedic services, outpatient and inpatient radiology and rehabilitation, respiratory care, sleep, oncology, wound care and women’s and children’s services.

Manatee Memorial Hospital also offers a Level II Neonatal Intensive Care Unit for babies with special needs.

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points an insurance offering a physician network and various related services located all over the U.S. States Washington D.C. Puerto Rico and the United Kingdom.

JOB

QUALIFICATIONS & REQUIREMENTS:

• Education: High school diploma or equivalent required. Additional administrative or telecommunications certification is a plus.
• Experience: Previous experience in a telecommunications role or customer service preferably in a healthcare setting.
• Ski…