Senior Case Management Support Specialist

Job Category: Community/Social Services

Requisition Number: SENIO
008006

• Posted :
  October 9, 2026
• Full-Time

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Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Senior Case Management Support Specialist who wants to make an impact in the lives of others.

Purpose and Impact:

The Senior Case Management Support Specialist (SCMSS) will provide mentorship, guidance, and training to Case Management Support Specialists. The primary focus of the role is to assist Case Managers in the provision of services to families to assist with the retention of case managers. This role will include assisting with developing, tracking, and monitoring progress on contract measures.

The SCMSS will hold all duties of a Case Management Support Specialist with assignments to specific cases and/or unit to perform a range of administrative tasks that focus on assisting Case Managers in the provision of services to families to assist with retention.

Essential Functions:

• Actively provide mentorship, guidance, and training to CMSS staff.
• Supports the case management team in promoting efforts to achieve team and performance goals.
• Work closely with the management team to aide in improving processes and work flow.
• Utilizes various software applications to compose and/or type letters, memos, reports, and other documents.
• Request records, reports, and other documents from various providers for children and adults in active cases. Track records requests and follow up on not received records. Entering in records results into Florida Safe Families Network (FSFN) medical tabs and entering Chronological notes of said activities within 48 hours of the activity.
• Utilizes software for creation of reports for various tracking needs, to include scheduling of appointments and arranging Family Support Worker transportation as needed. Complete Projects that require Excel tracking.
• Contact clients and caregivers via telephone to obtain information.
• Assist when needed with completing Health Risk Assessments, Out of County Service (OCS) packets, and ICPCs when needed.
• Assist in completing outstanding issues on the daily Data Discrepancy report and maintaining FSFN education and medical tabs as requested.
• Assist in sending client service referrals, gathering documents for packets, completion of exit surveys, High End packets, Child Resource Record packets, drug screen requests, birth certificate and social security card requests and other administrative requests.
• Operates a range of office machines such as photocopiers, computers, and faxes.
• Files papers and documents so that they can be easily found when needed.
• Accurately documents all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format.
• Submits purchase of service requests to the lead agency and provides clients with timely referrals to services. Develops and maintains knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintains regular contact with service providers and documents service progress in FSFN.
• Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members.
• Organize, prioritize, and complete all work assignments by the established deadlines.

All duties are performed in accordance with the following standards:

• Courtesy:
  Treat customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
• Communication
  
  Skills:
  
  Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work.
• Teamwork:
  Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization.
• Safety:
  Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area.
• Training:
  Attend and successfully complete all mandated training courses.
• Confidentiality:
  Adhere to all confidentiality rules.
• On-Call:
  Perform on-call responsibilities as assigned.

Other Functions:

• Perform…