Manager of Outpatient Services

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Provides operational and clinical leadership for assigned outpatient services to ensure timely access, high-quality evidence-based care, strong client experience, and achievement of service, workforce, quality, productivity, and financial performance expectations. Partners with the Director of Outpatient and Access and other leaders to develop, implement, evaluate, and continuously improve outpatient services. Oversees outpatient supervisors and teams, supports workforce development and clinical quality, and strengthens coordination across Centerstone programs and community partners.

• Partners with the Director of Outpatient and Access to develop, implement, monitor, and evaluate outpatient services and makes operational adjustments needed to achieve desired clinical, access, financial, and programmatic outcomes.
• Provides leadership for assigned outpatient locations and services, including access, caseload management, referral flow, productivity, staffing, scheduling, documentation, client experience, and service continuity.
• Monitors outpatient performance indicators, including time to service, referral disposition, caseloads, productivity, census/volume, client experience, documentation timeliness, quality measures, and other established KPIs; develops and implements improvement plans when performance is below target.
• Leads and develops outpatient supervisors and other assigned staff through regular coaching, performance feedback, goal setting, accountability, and leadership development.
• Participates in recruitment, selection, onboarding, retention, and workforce planning for assigned outpatient services; develops coverage strategies for vacancies and other staffing gaps to minimize disruption to client care.
• Ensures appropriate clinical supervision, consultation, and escalation pathways are available and consistently followed in accordance with professional, payer, regulatory, and organizational requirements.
• Oversees referral and intake workflows to support timely disposition, appropriate level-of-care decisions, and effective transitions into and between Centerstone services.
• Collaborates with Quality, Compliance, Revenue Cycle, Finance, Human Resources, Medical Services, Access, and other operational leaders to address barriers and improve outpatient performance and service delivery.
• Reviews service, quality, utilization, client feedback, and outcome data to identify trends and improvement opportunities; ensures corrective or performance improvement actions are implemented and sustained.
• Ensures outpatient services comply with applicable contracts, payer requirements, licensure and accreditation standards, grant requirements, clinical documentation standards, and organizational policies and procedures.
• Supports accurate and timely clinical and billing documentation and ensures staff understand productivity, documentation, authorization, and payer requirements applicable to their services.
• Establishes and maintains collaborative relationships with internal programs, referral partners, community providers, and other stakeholders to improve access, continuity of care, and referral pathways.
• Supports development, implementation, and evaluation of new or expanded outpatient services aligned with community need and organizational strategy.
• Provides clinical or operational consultation and direct service support when…