Medical Patient Collector

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Full Time Bradenton, FL, US

3 days ago Requisition

The Medical Patient Collector will be responsible and knowledgeable in patient collections, maintain and monitor assigned inventory, follow appropriate escalations and disputes, reconcile payments taken.

• Multitasks and the ability to navigate in various billing systems to gather billing and collection information to perform patient collections
• Retain and apply multiple aspects of client requirements policy and procedures
• Read and interpret and EOB Explanation of Benefits
• Enters notes into appropriate databases for future collections efforts and inter-departmental communications
• Works inbound and outbound call queues/ emails, effectively communicating with patients and patients to explain balances and the options/process of making payments
• Maintain a high level of accuracy, quality control, and performance standards to ensure established goals are consistently met
• Communicate with team or lead any issues or concerns
• Maintains flexibility regarding schedule changes
• Ability to answer questions, escalation when necessary
• Maintain professional control of the call, good phone etiquette
• Confidence in ability to ask for payment which results in collections.
• All other duties as assigned.

Education / Experience:

• Excellent written and verbal communication skills
• Self-motivated and adaptable to coaching environment
• Positive attitude and team oriented
• Intermediate/Advanced Excel, Work and Outlook skills
• Language fluency in Spanish is a plus
• Knowledge of Medical or Dental billing experience a plus