Guest Services Operations, Shuttle Driver

Overview

Guest Services Operations, Shuttle Driver – IMG Academy

A Shuttle Driver is responsible for creating a memorable experience by exceeding guest’s expectations with every interaction. They work closely with Guest Services and other departments to provide guest assistance with valet, luggage, transportation, and miscellaneous needs.

• Provide our guests with excellent customer services from arrival to departure.
• Greet guests with a warm welcome, anticipate and handle requests including parking cars and escorting guests to their rooms while assisting with luggage.
• Offer guests directions and other information about the area.
• Respond to guest needs and requests promptly and efficiently.
• Transfer luggage and packages to and from rooms, loading areas, and vehicles.
• Park & retrieve guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate documentation of vehicle damage.
• Ensure keys to guest vehicles are always locked and secure.
• Explain features of guest rooms such as operation of television, telephone, radio, etc.
• Transport guests via hotel van to local areas or arrange for adequate transportation.
• Transport guests via hotel golf cart to IMG campus, ensuring guests are authorized to be on campus.
• Maintain hotel van by washing, cleaning, and fueling.
• Maintain hotel golf carts by washing and cleaning.
• Ensure front drive and lobby areas are clean and tidy (ashtrays, trash, seating areas, front doors, sidewalks, etc.).
• Follow all company safety and security policies and procedures.
• Maintain guest confidentiality and protect company assets.
• Ensure uniform and appearance is clean and professional.
• Maintain positive working relationships with all IMG and Hotel teams.
• Assist departments when needed to ensure world class service to guests.
• Adhere to all company policies, procedures, and business ethics codes.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

• Valid US Driver’s License with satisfactory driving record
• High School diploma or equivalent required
• Previous experience in hotel services is preferred
• Ability to work in a fast – paced, dynamic environment meeting multiple deadlines
• Ability to drive a variety of vehicles including golf carts and vans
• Ability to read and interpret road signs in English
• Ability to read, understand and comply with the rules and regulations of the State and Federal DOT
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain professional relationships with all students, parents, guests and staff
• Ability to prepare concise records and reports
• Highly organized with the ability to juggle multiple schedules
• A superior work ethic
• Desire to work collaboratively with colleagues
• Excellent written and verbal communication skills

• CPR and First Aid certification

• Ability to lift, move, push and pull equipment or boxes in excess of 40lbs
• Ability to perform the physical aspects of event set up, tear down and execution
• Should be able to handle outdoor temperatures for a reasonable period of time
• Ability to stand for entire shift
• Must be able to move around campus which includes gym, turf, fields, etc.
• Ability to work flexible hours to include nights, weekends and holidays is required

• Requires a background check upon offer
• Requires a drug test upon offer

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more!

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.