Hospitality Associate, Summer

About IMG Academy

Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student‑athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student‑athletes through an innovative suite of on‑campus and online experiences:

• Boarding school and camps
  , via a state‑of‑the‑art campus in Bradenton, Fla.
• Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
• Online college recruiting
  , via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches

Will be responsible for assisting all Academy guests with various needs and issues which may arise prior to and during their stay at the Academy.

• Greet IMG Academy guests upon their arrival, and direct them to the appropriate location.
• Prepare arrival packets for groups and individuals and verify daily packets are complete.
• Provide efficient and courteous service to each IMG Academy.
• Maintain Hospitality e‑mail and respond accordingly in a prompt manner.
• Check guests in and out of the Academy.
• Communicate with appropriate staff for various customer needs.
• Assist with questions and/or problems pertaining to the students’ accommodations, programs and/or transportation.
• Manage cash register for dining hall and various goods.
• Conduct daily inspection of Hospitality area and lobby to ensure cleanliness and order.
• Schedule campus tours.
• Coordinate with Campus Life the return of lost & found items.
• Follow the prescribed opening and closing procedures.
• Act as a back‑up to the phone operator.
• Adhere to all company policies, procedures and business ethic codes.
• Other duties as assigned.

• Ability to act quickly under pressure.
• Proficient in Microsoft Office Suite, PowerPoint, Excel and Word.
• Ability to multitask.
• Detail oriented.
• Excellent written and oral communication skills.

• Bachelor’s degree in progress in business or related field.

• Ability to lift, move, push and pull equipment or boxes in excess of 40 lbs.
• Should be able to handle outdoor temperatures for a reasonable period of time.
• Must be able to move around campus which includes gym, turf, fields, etc.
• Ability to work flexible hours to include nights, weekends and holidays is required.
• Requires a background check upon offer.
• Requires a drug test upon offer.

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.