Depot and Deployment Engineer

Overview

Depot and Deployment Engineer at Entech – provides first level support to business clients, completes new equipment setups (including prepping hardware inhouse and deploying hardware at the client’s location), and maintains inventory for all product.

• Handling new equipment configuration or repair as needed.
• Monitoring and maintaining assigned inventory tasks, such as receiving and inventory counts.
• Maintaining a tidy and professional depot, ensuring all product is labeled and in correct locations.
• Working with clients to collect needed information about the configuration of their equipment.
• Providing project support and implementing improvements identified by the project team to improve overall performance.
• The deployment of hardware to the client’s location, including setting up hardware, ensuring it is working to customer satisfaction, and removal of any boxes and old hardware.
• Basic troubleshooting, solution implementation and support.
• Document solutions / maintenance for all computer systems and network infrastructure.
• Work within a team environment and communicate effectively with peers and management.
• Communicate with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

• Ability to work with Customer Relationship Management (CRM) software.
• Proficient in Microsoft Office environment (Outlook, Word, and Excel).

• Interpersonal skills: telephony, communication, active listening, and customer care.
• Ability to multi-task and adapt to changes quickly.
• Self-motivated with the ability to work in a fast-moving environment.
• Passion for teamwork, continuing education, problem-solving and exceptional customer service.
• Well-spoken, outgoing, organized, detail-oriented, dependable, and flexible.
• Ability to read and interpret documents, write routine reports and correspondence, and speak effectively in English.
• Ability to perform basic math computations.
• Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to drive Entech provided vehicles to client sites.

• High School Diploma or GED.
• One year working in a Technical Support/Service Desk environment preferred.

• CompTIA A+ or equivalent vocational / educational experience.

Entech is an Equal Opportunity Employer. Entech participates in E-verify for all employees.

This position requires the passing of a level 2 background check as well as a pre-employment drug screening. A valid driver’s license is required for this position.