Technical Support Level II

Technical Support Level II

Work Location:

Bradenton, FL

A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide “Exceptional Care to Everyone, Every Time”, and to support our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here.

We invite you to be part of our community where you can grow your career and serve with your heart.

• Identify, research, and resolve level 2 technical problems
• Respond to telephone calls, email, and personnel requests for technical support
• Document, track, and monitor the problem to ensure a timely resolution
• Monitor daily backup process
• Monitor Anti‑virus/Anti‑spam server
• Telephony duties: install telephone/Fax, add users, program voicemail boxes, generate a report on phone statistics, and maintain users on the system
• Provide “on‑call” support to customers and internal groups
• Install and test software updates and patches to support applications and various operating systems
• Install PC hardware/software, printers, and other IT equipment
• Provide problem‑solving and troubleshooting

• High School Diploma or equivalent with at least 5 years of relevant technical experience required
• A+, MCP or related certification a plus
• Operating System:
  Windows 7, Windows 2000 Professional, Windows 2000 Server, Windows XP, Linux
• Client Application Software:
  Microsoft Office 2000, XP Office, Telnet, Citrix client
• Email Server: MS Exchange 2000
• Anti‑Virus:
  Sophos Corporate
• Backup Server: VERITAS Backup
• Utilities:
  Ghosts, VNC;
  Networking: TCP/IP on LAN/WAN environment

The Technical Support Level II position provides level 2 PC hardware/software, telephone/fax/voicemail, and networking support to internal departments.

• MCR Health is a drug‑free workplace. All job applicants selected for employment are required to submit to a pre‑employment drug test and background check.

Mid‑Senior Level

Full‑time

Information Technology

Hospitals and Health Care