IT Bench Technician Customer Service Representative

Overview

We are seeking a reliable and tech-savvy individual to join our team as an IT Bench Technician and Customer Service Representative. This dual-role position involves diagnosing and repairing computer hardware and software issues (bench tech work) as well as assisting customers with inquiries, service updates, and technical support both in-person and over the phone.

• IT Bench Technician Duties (60%):
• Diagnose, troubleshoot, and repair desktops, laptops, tablets, and peripheral devices.
• Install and configure operating systems, software applications, and hardware upgrades.
• Perform virus/malware removal and data recovery.
• Conduct routine maintenance and testing of equipment.
• Document all repairs, parts used, and services performed.
• Maintain a clean and organized workbench and inventory of parts/tools.

• Customer Service Representative Duties (40%):
• Greet and assist customers in-store and via phone/email with professionalism and courtesy.
• Provide updates on repair status and estimated completion times.
• Help customers with basic tech questions, service pricing, and product recommendations.
• Open and close service tickets using ticketing software or CRM systems.
• Handle basic billing and point-of-sale transactions.
• Escalate complex issues to senior technicians or supervisors as needed.

• High school diploma or equivalent required; IT certifications (e.g., CompTIA A+, Network+) preferred.
• 1–2 years of experience in IT support, computer repair, or customer service.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking basics, virus removal tools, and diagnostic software.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.

Primarily in a retail or workshop environment.

Some lifting of equipment up to 40 lbs may be required.

• 401(k)
• 401(k) matching
• Company car
• Employee discounts
• Health insurance
• Paid time off
• Benefits (if applicable):
  Competitive hourly wage or salary, Health, dental, and vision insurance, Paid time off and holidays, Employee discounts on products and services, Opportunities for professional growth and certification.