Network Engineer

Hands-on Network Engineer Contractor to support the deployment, operation, troubleshooting, and documentation of network services that connect our stores, corporate offices, distribution operations, and business systems.

This contract role is focused on execution, reliability, and operational support across a distributed retail network environment. The engineer will assist with store network refreshes, connectivity turnups, wireless and WAN validation, incident response, and day-to-day support of data, voice, wireless, and edge connectivity services.

Deploy, configure, and validate store network infrastructure including routers, switches, wireless access points, and LTE/Cradlepoint connectivity.

Support LAN, WAN, WLAN, and edge connectivity refreshes across retail locations, ensuring implementations follow established standards and change procedures.

Validate store connectivity, wireless coverage, routing, failover, and application access to confirm sites are ready for production use.

Monitor, troubleshoot, and resolve network performance, availability, routing, switching, wireless, WAN, SD-WAN, and voice connectivity issues.

Perform packet capture, traffic analysis, and root-cause investigation using tools such as Wireshark, Net Flow, and enterprise monitoring platforms.

Support incident response, escalations, maintenance windows, and after-hours work as business needs require.

Assist with daily operational support of network data, voice, wireless, and telephony systems used across the business.

Create and maintain accurate documentation for network deployments, configuration changes, diagrams, support notes, and implementation activities.

Log work activities, report status, track issues, and communicate progress clearly with Network Engineering leadership and project stakeholders.

Assist with monitoring, alert review, configuration validation, and operational improvements that improve consistency and reliability across the environment.

Participate in on-call support and perform non-business-hours work as requirements or business needs dictate.

Network Platforms:
Cisco IOS, IOS-XE, NX-OS, Catalyst, Nexus, ACI, and related enterprise networking platforms.

Routing & Connectivity: TCP/IP, OSPF, BGP, EIGRP, IPSec, VPN, SD-WAN, DMVPN, DIA, broadband, and cellular failover.

Wireless:
Cisco WLC, enterprise WLAN, 802.11 standards, RF fundamentals, and wireless troubleshooting.

Security & Access: TACACS+, RADIUS, ISE/ACS, secure management access, segmentation, and firewall-adjacent troubleshooting.

Retail Edge:
Cradlepoint/Ericsson cellular networking, LTE/5G routers, branch connectivity, and store network turn-ups.

Tools:
Wireshark, Net Flow, SNMP, syslog, Solar Winds or similar monitoring platforms, and configuration documentation tools.

3+ years of hands-on experience supporting enterprise, retail, campus, WAN, wireless, or multi-site network environments.

Cisco CCNA certification required

Strong working knowledge of routing, switching, TCP/IP, VLANs, wireless, WAN, VPN, monitoring, and network troubleshooting methodologies.

Experience configuring, supporting, and troubleshooting Cisco network environments.

Experience supporting distributed environments such as retail stores, branch offices, distribution centers, or other multi-site operations.

Strong analytical, documentation, communication, organizational, and follow-through skills.

Ability to participate in on-call support, maintenance windows, and after-hours work as required.

Palo Alto certification or equivalent practical experience preferred. Experience with Cradlepoint/Ericsson cellular networking, LTE/5G failover, or wireless WAN

solutions.

Exposure to SD-WAN, DMVPN, cloud connectivity, or similar enterprise connectivity technologies.

Exposure to network automation or scripting using Python, Ansible, APIs, or similar tools.

Experience with Cisco Unified Communications, VoIP, Zoom Phone, Zoom Rooms, or related collaboration services preferred.

Store network deployments, refreshes, and turn-ups are completed accurately, consistently, and with minimal business disruption.

Network incidents are resolved quickly, repeat issues are documented, and root-cause findings are used to improve operational reliability.

Documentation, diagrams,…