Regional Director; Master-Planned Communities

Regional Director (Master-Planned Communities)

Apply for the Regional Director (Master-Planned Communities) role at First Service Residential.

The Regional Director of Community Management is a senior leadership role responsible for overseeing the performance, operations, and strategic direction of an assigned book of community associations. This director aligns business outcomes with corporate goals, drives operational excellence, and fosters strong stakeholder relationships with boards of directors, residents, vendors, internal partners, and associates. The role requires a results‑driven leader with deep understanding of property management, financial oversight, team leadership, and customer service, while cultivating a positive, service‑focused culture across all communities.

Operational Oversight

• Direct and manage the daily operations of multiple community management teams within the assigned region.
• Ensure consistent execution of company policies, service standards, and operational procedures.

Financial Management

• Develop and monitor regional budgets.
• Analyze financial reports and take proactive measures to maintain fiscal responsibility and profitability.

Team Leadership and Development

• Inspire, mentor, and support community managers and staff.
• Foster a culture of accountability, engagement, and high performance.
• Provide ongoing coaching and professional development opportunities.

Strategic Planning

• Create and implement strategic plans to meet business objectives and drive growth within the region.
• Identify opportunities for operational improvement and innovation.

Stakeholder Relationship Management

• Build and maintain positive relationships with residents, association board members, vendors, and internal stakeholders.
• Act as a trusted advisor and escalation point for complex issues.

Regulatory Compliance

• Ensure all communities operate in accordance with local, state, and federal laws, as well as company policies and industry standards.

Customer Service Excellence

• Promote and uphold a culture of exceptional hospitality‑mindful customer service.
• Ensure responsiveness and professionalism in all resident and client interactions.

Reporting & Accountability

• Prepare and deliver accurate and timely daily, monthly, and annual reports.

• Strong leadership and people‑management experience.
• Proficiency in building enduring trust‑based relationships in dynamic environments.
• Ability to read, interpret, and consult on not‑for‑profit financial statements and schedules.
• Project management skills for small to medium projects.
• Critical thinking to solve complex interpersonal and operational problems in a fast‑paced environment.
• Proficiency with Microsoft Office Suite.
• Experience in ancillary hospitality business operations (food & beverage, retail, golf) is highly desired.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to sit for long periods at a desk.
• Must be mobile enough to move around the office.
• Must be able to hear to receive telephone calls and voicemail messages.

Monday – Friday 8:00 am – 5:00 pm.

As a full‑time exempt associate, you will be eligible for comprehensive benefits, including multiple medical plans, dental, vision, paid holidays, and a 401(k) with company match. Occasional travel may be required for training and other company functions.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.