Industrial Parts Manager - Bradenton, FL

Job Description – Industrial Parts Manager

SUMMARY: The Industrial Parts Manager is responsible for overseeing the daily operations of the Industrial Parts sales department, with a strong focus on customer satisfaction, profitability, and team development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:include but are not limited to the following. Other duties may be assigned as needed.

• Lead and manage the industrial parts sales team to achieve department goals and provide world-class customer service.
• Oversee all industrial parts sales processes: customer inquiries, order entry, purchasing, invoicing, and shipping.
• Maintain accurate inventory levels and ensure timely replenishment through the PO system.
• Develop strong relationships with vendors and customers to resolve parts challenges.
• Collaborate with internal departments (Service, Sales, Warranty) to streamline parts support across operations.
• Manage daily phone/email traffic, ensuring timely response and follow-up on quotes, returns, and backorders.
• Track and manage departmental KPIs including parts revenue, gross margin, backorder resolution time, and customer satisfaction scores.
• Train and mentor staff to ensure competence and professional development.
• Ensure compliance with all company policies, safety protocols, and regulatory requirements.
• Support warranty and recall program efforts in coordination with OEMs and internal departments.
• Actively participate in resolving customer complaints within 24 hours, ensuring retention and satisfaction.
• Conduct sales visits as required to customers sites to initiate and maintain relationships.

SUPERVISORY RESPONSIBILITIES: Manages all Industrial Parts team members.

• Actively execute HR processes in cooperation with HR Department and the employee handbook
• Ensure all direct reports are efficiently trained in all aspects of the job and facilitate continuous development programs that enhance all areas of responsibility.
• Create an environment geared to employee job satisfaction and continued improvement.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

LANGUAGE WRITING SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to create standard correspondence. Proficient verbal communication skills, in English, are required.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent is required.
• Five (5) + years of experience in industrial or truck parts sales; supervisory or management experience strongly preferred.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Strong customer service orientation and problem-solving skills.
• Strong attention to detail and follow-through on all documentation and communication.
• Experience with purchasing systems and CRM software is beneficial.

MATHEMATICAL SKILLS:Ability to apply concepts of basic mathematics, algebra, and geometry.

REASONING ABILITY:Ability to apply common-sense understanding to carry out instructions in written and oral form. Ability to deal with problems involving several variances in standardized specifications.

PHYSICAL REQUIREMENTS:

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to lift/carry a maximum of 100 lbs.

WORK CONDITIONS: The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate.

EEO STATEMENT: Ten-8 Fire & Safety provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

DRUG FREE WORKPLACE: Ten-8 Fire & Safety is committed to protecting the safety, health and wellbeing of all employees and other individuals in our workplace. As a condition of employment, employees are required to participate in pre-employment drug screening.