General Manager; Master-Planned Community

Description

The General Manager oversees the full operational, financial, and experiential performance of a large‑scale, highly amenity-rich master‑planned community. This role ensures that the community delivers a cohesive, high‑quality lifestyle experience across amenities, resident services, events, infrastructure, and long‑term development phases. The General Manager acts as the strategic and operational leader, partnering with developers, HOA boards, service providers, and residents to maintain the community’s brand, financial health, and long‑term vision.

• Lead day‑to‑day operations across all amenities, including clubhouses, fitness centers, pools, trails, parks, food & beverage outlets, and specialty facilities (e.g., wellness centers, marinas, golf, coworking).
• Maintain a consistent, elevated resident experience aligned with the community’s brand standards.
• Oversee lifestyle programming, events, and community engagement initiatives that drive resident satisfaction and retention.
• Ensure all amenities operate safely, efficiently, and in compliance with local regulations.

• Collaborate with the developer on long‑term community build‑out, phasing, and amenity planning.
• Provide operational input on new amenities, infrastructure, and community enhancements.
• Support transition planning as the community evolves from developer control to resident governance.

• Develop and manage annual operating budgets, capital improvement plans, and reserve studies.
• Oversee financial reporting, forecasting, and cost‑control measures.
• Ensure revenue‑generating amenities (F&B, membership programs, rentals, events) meet performance targets.
• Manage vendor contracts, procurement, and service agreements to ensure value and quality.

• Recruit, train, and lead a multidisciplinary team including operations, maintenance, lifestyle, F&B, and administrative staff.
• Establish performance standards, service protocols, and accountability systems.
• Foster a culture of hospitality, professionalism, and continuous improvement.

• Serve as the primary point of contact for residents, HOA boards, and community stakeholders.
• Oversee communication channels including newsletters, digital platforms, and community meetings.
• Address escalated resident concerns with diplomacy and problem‑solving.

• Ensure all community assets are maintained to premium standards.
• Oversee preventive maintenance programs, inspections, and capital repairs.
• Manage relationships with landscape, security, janitorial, and other operational vendors.

• Support HOA/POA governance, board meetings, and policy implementation.
• Ensure compliance with governing documents, local ordinances, and regulatory requirements.
• Maintain accurate records, reports, and documentation.

• A minimum of 7 years of successful high-profile community management experience or equivalent professional experience in a related field, with at least 4 of those years being responsible for a staff of no less than 10 individuals with a variety of roles, backgrounds and job assignments.
• Experience with master‑planned communities, luxury residential developments, or highly amenity-rich environments strongly preferred.
• Bachelor’s degree in business, hospitality, real estate, or related field preferred.
• CMCA, AMS, or PCAM certifications (or equivalent) a plus.
• Additional hospitality or resort management credentials beneficial.
• Proven track record managing large teams and multimillion‑dollar budgets.
• Strong leadership and people‑management capabilities.
• Exceptional…