Quality Assurance Manager

Join to apply for the Quality Assurance Manager role at Goodwill Manasota

$60,000.00/yr - $60,000.00/yr

At Goodwill, quality assurance is essential to our ability to serve the community, create opportunities, and protect resources that fund mission services. We are seeking an experienced and strategic Manager of Quality Assurance to support and enhance organizational effectiveness, ensure compliance, and drive continuous improvement across all departments. This role plays a key part in improving performance, lowering operational risk, and strengthening organizational integrity to support long‑term mission success.

Reporting to the Sr. Director of Risk and Safety, the Manager of Quality Assurance is responsible for developing, implementing, and supporting quality assurance policies, internal audit processes, and continuous improvement initiatives. This role partners with leadership across the organization to ensure compliance, identify opportunities to increase efficiency, maintain data accuracy, and enhance service quality.

The ideal candidate is proactive, collaborative, analytical, and highly skilled in implementing quality and performance standards.

• Assist in developing, maintaining, and improving quality assurance strategies and organizational best practices.
• Conduct internal reviews and audits to evaluate the effectiveness of policies, procedures, and operational processes.
• Analyze data, identify trends, risks, and opportunities, and provide recommendations for corrective actions.
• Support the creation and implementation of continuous improvement roadmaps and process optimization initiatives.
• Ensure compliance with contractual, regulatory, and programmatic requirements.
• Investigate quality issues and oversee corrective and preventative action planning.
• Prepare data‑based performance reports for senior leadership.
• Support budget development and monitor QA‑related expenditures.
• Foster collaboration across departments to align goals, enhance communication, and maintain world‑class service delivery.

• Bachelor’s Degree in Business Administration, Project Management, Quality Management, or related field (Master’s preferred).
• 5‑7 years of experience in quality assurance, process improvement, risk management, or related operational leadership role.
• Strong project management, analytical, and organizational skills.
• Ability to lead cross‑functional initiatives and influence collaborative outcomes.
• Working knowledge of quality assurance methodologies and continuous improvement tools.
• Excellent communication and interpersonal skills with the ability to build trust and credibility at all levels.
• High ethical standards and ability to maintain confidentiality.

• CAPM, Six Sigma, CMQ/OE, ISO 9001 Lead Auditor, or similar credentials.

• Mission‑driven culture where your work directly impacts community outcomes.
• Opportunity to innovate, improve systems, and drive organizational excellence.
• Competitive compensation and benefits.
• Strong support for professional advancement and training.
• Collaborative, values‑based environment.

Mid‑Senior level

Full‑time

Quality Assurance

Non‑profit Organizations