Director, Product Quality & Safety, Global Residential Fire

Director, Product Quality & Safety, Global Residential Fire

Kidde Global Solutions – Mebane, NC or Bradenton, FL

Base Salary: $ - $ | Full‑time

As the Director of Global Product Quality & Safety, you will lead Kidde’s global quality and safety strategy across all product lines. You will cultivate a culture centered on quality‑led innovation, operational excellence, and proactive risk management, while ensuring customer and consumer feedback is deeply integrated into product development and improvement processes.

• Lead the global Quality & Safety function, setting vision and roadmap.
• Represent Supply Chain and Operations in all product risk assessments and safety reviews.
• Serve as executive sponsor for quality and safety initiatives across the global business.
• Define and enforce internal quality and safety standards that exceed regulatory requirements.
• Lead the Product Safety Office, ensuring risk assessments, root‑cause investigations, and corrective actions for all safety‑related incidents.
• Conduct regular reviews of legacy products to ensure continued compliance and performance.
• Provide quality and safety oversight during all NPD phases, including DFMEA, QFD, and consumer validation testing.
• Integrate VoC and VoCon feedback into product design and next‑gen innovation.
• Collaborate with R&D and Engineering to proactively address consumer use cases and failure modes.
• Lead cross‑functional teams during product quality or safety incidents, recalls, and regulatory escalations.
• Ensure transparent communication with stakeholders, customers, and regulatory bodies.
• Institutionalize learnings into SOPs and future product designs.
• Partner with Customer Experience and Technical Support to analyze product feedback, warranty claims, and service data.
• Use insights to drive continuous improvement and enhance product reliability and satisfaction.
• Develop and implement standard‑of‑practice SOPs for quality and safety processes, including Stage‑Gate Reviews, Closed‑Loop Corrective Action, Layered Process Audits, Design for Reliability, APQP, and benchmark against industry leaders.

• First Pass Yield (FPY) > 98%
• Cost of Poor Quality (COPQ), Field Failure Rate, Warranty Return Rate – measured continuously.
• Customer Complaint Rate
• Net Promoter Score (NPS) > 70
• Time to Resolution for Safety Incidents < 5 business days
• Corrective Action Closure Rate: 100% within 30 days
• Supplier Defect Rate (PPM)
• VoC/VoCon Integration Rate in NPD: 100% of new programs
• Consumer Validation Pass Rate > 90%

• Bachelor’s Degree
• 15+ years of progressive experience in product quality and safety leadership, preferably in consumer products.

• Master’s Degree
• Deep expertise in QFD, DFMEA, NPD, VAVE, and regulatory compliance.
• Proven track record of leading through product safety incidents and driving systemic improvements.
• Experience facilitating change in a fast‑paced environment, influencing skills, building strong relationships.
• Excellent leadership and team management skills – leading salaried and hourly team members.
• Strong analytical and problem‑solving skills, data‑driven decision making.
• Strong communication and cross‑functional leadership.
• ASQ or similar quality certifications are a plus.
• Financial acumen: budgeting and forecasting for quality and safety programs.
• Project management skills, organizational abilities, and multi‑tasking.
• Collaboration:
  
  developing positive relationships with staff, colleagues, cross‑functional teams, third parties, remote teams.
• Adaptability to ambiguity and evolving market conditions.
• Travel up to 10% of the time.

In addition to base salary, you may be eligible for an annual performance bonus. The final compensation is determined based on experience. The benefits package includes medical, dental, vision, life and disability insurance, retirement plan, paid time off, 401(k) with employer match, and EAP assistance.

Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.

Director

Full‑time

Product Management and Marketing