Retail Customer Experience Manager
Job in
Bradenton, Manatee County, Florida, 34205, USA
Listing for:
Michaels Stores
Full Time
position
Listed on 2025-12-31
Job specializations:
-
Retail
Retail & Store Manager
-
Management
Retail & Store Manager
Job Description & How to Apply Below
Position: Retail Customer Experience Manager-FT
Join to apply for the Retail Customer Experience Manager-FT role at Michaels Stores.
Store - BRADENTON, FL
Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to uphold our Brand Promises. Provide friendly customer service.
Assist Store Manager in ensuring compliance with SOPs and company policies; manage store conditions and results.Ensure front end policies are followed; meet KPIs and guide your team to achieve theirs.Plan and execute class and in-store events.Lead omnichannel initiatives.Manage shrink and safety programs.Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.Support onboarding and training of new team members; coach the customer experience team.Serve as Manager on Duty (MOD).Promote a positive, respectful environment; embody the organization’s values.Assist customers by locating products and providing solutions.Participate in truck unloading and stocking, ensuring standards and budget adherence.Cross-train in Custom Framing sales and production.In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, planning and managing workload in partnership with the Store Manager.Preferred Knowledge/Skills/Abilities: Retail management experience preferred. Other duties as assigned.
Physical Requirements and Work Environment: Ability to stand long periods, move throughout the store, lift heavy boxes, and work nights, weekends, and early mornings. Some outdoor work and handling of glass and heat press in the frame shop.
Applicants must meet legal requirements applicable in their location. Michaels is committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at for assistance.
#J-18808-Ljbffr
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
