Early Morning Stock Associate

Overview

Our values start with our people. Ross is a leading off-price retail chain with over 2,200 stores, a strong track record of success and growth, and a focus on delivering high-quality brands and on-trend merchandise at extraordinary savings while providing a fun shopping experience.

As part of our team, you will experience:

• Success — our winning team pursues excellence while learning and evolving
• Career growth — we develop industry-leading talent because Ross grows when our people grow
• Teamwork — we work together to solve hard problems and find the right solutions
• Our commitment to Diversity, Equality & Inclusion and community — we celebrate diverse backgrounds, identities, and ideas to strengthen our team and guest experience

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to an inclusive work environment and ongoing development opportunities.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. Tasks include greeting customers, treating colleagues with respect, following company standards, maintaining a clean work area, and ensuring proper merchandise presentation. The Associate may be asked to perform a range of functions across store areas as business needs require, including additional duties in specific situations to help meet customer service and operational goals.

• Safety is the number one priority; practice safe behaviors at all times.
• Maintain a high level of awareness on the sales floor to create a safe, secure shopping environment; keep egress clear and report unsafe conditions to Store Leadership.
• Treat customers and associates with respect and courtesy; recognize fellow associates using company programs.
• Assist customers as needed — be register-trained, help with merchandise, and answer questions politely and knowledgeably; greet customers with eye contact, smiles, and friendly language throughout the store and at checkout.
• Provide prompt and courteous customer service, respond to service calls immediately, and involve Store Leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping surfaces, replenishing restrooms) to maintain merchandise, customer and team areas.
• Maintain a professional appearance and adhere to the company dress code.
• Perform daily sizing and recovery to ensure a neat, clean, and organized store that is well-maintained and merchandised to standards.
• Expedite newly received merchandise to the sales floor, merchandise items per guidelines, and maintain brand familiarity within departments to assist customers.
• Understand Loss Prevention programs and merchandise protection standards where applicable.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow MOS (Mark-Out-of-Stock) policies, identify MOS merchandise, process items, and notify leadership for disposal reviews.
• Adhere to cash, check, charge card, refunds, voids, and offline procedures; maintain accuracy when handling bankable tenders.
• Demonstrate urgency to perform duties efficiently and maximize productivity while following store best practices.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Ability to use all store equipment, including PDTs, registers and PCs as required.
• Ability to stand, walk, and move around the store up to 100% of working time.
• Ability to bend, squat, kneel, climb, carry, reach, and stoop; push/pull and lift more than 25 pounds occasionally.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Some assignments may require…