Case Management Support Specialist Supervisor

Position: Case Management Support Specialist Supervisor (107029)
#nowhiring
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.
LSF is looking for a talented Case Management Support Specialist Supervisor who wants to make an impact in the lives of others.
Purpose & Impact:
The employee in this position is expected to have knowledge of Florida Child Welfare Statutes, administrative code and operating procedures as well as any additional policy provided by the local Lead Agency. Department of Children and Families Regional Quality Assurance staff or Department memo is necessary for the proper performance of this position. The Supervisor is required to demonstrate advanced skills in communicating with, motivating, training and evaluating employees, and is expected to meet regularly with each worker under supervision to monitor and mentor performance.

Primary focus is to assist Dependency Case Managers in the provision of services to families to assist with the retention of case managers.

Essential Functions:

Supports the case management team to ensure permanency, safety and well being of all children.
Assists with daily tasks to ensure contractual requirements are met for all performance measures.
Monitors and directs the day-to-day work of Case Management Support Specialist Team. Monitoring must include tracking of medication 5339’s, referrals, transportation records, obtaining provider records and all performance contract measures.
Reviews and assists with complex cases, provides guidance and support. Develops daily plans for high risk youth to assist with stabilization.
Identifies performance needs of staff and develops and implements plans for performance improvement.
Provides guidance to staff by coaching, motivating, training and providing staff development activities.
Identifies and promotes outstanding performance.
Utilizes software for creation of reports for various tracking needs, to include scheduling of appointments and other child well-being initiatives.
Assist in completing outstanding issues on the Data Discrepancy report and maintaining FSFN education and medical tabs as requested.
Assist in sending client service referrals, gathering documents for packets, Child Resource Record packets, drug screen requests, birth certificate, social security card request and any other administrative request
Organize, prioritize and complete all work assignments by the established deadlines.
Attends program Supervisor meetings as scheduled and shares information gathered with unit workers.
Conducts regular unit meetings with staff to share information, provide training, discuss cases and participate in team building activities.
Develops training and staff development plans with each staff person under his/her supervision.
Conducts all required performance evaluations with assigned workers in a timely manner. Submits evaluations to APDs and Program Director for discussion and review.
Participates in agency CQI activities as required.
Other duties and special assignments as assigned

Other Functions:

All duties are performed in accordance with the following standards:

Courtesy:
Treats customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
Communication

Skills:

Keeps APD and Program Director fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrates effective oral and written communication skills in daily work.
Teamwork:
Supports the unit, department and/or organization and works with others to accomplish the goals of the unit, department and/or organization.
Safety:
Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area and ensures that unit workers do the same.
Training:
Attends and successfully completes all mandated training courses, must attend and successfully complete “Supervising for Excellence” training curriculum. Must complete all agency requirements to become certified as a Child Welfare Supervisor within required time frames.
Confidentiality:
Adheres to all confidentiality rules.
On-Call:
Supervisors are always expected to be available and on call. Supervisor…