Case Manager Supervisor

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Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong,and communities are vibrant.

LSF is seeking a talented Case Manager Supervisor who wants to make an impact in the lives of others.

This is complex professional work supervising and monitoring the work of an assigned group (unit) of workers under the employee’s direct supervision. The employee in this position is expected to become familiar with agency contract goals and requirements and to ensure staff performance toward those goals. In addition, knowledge of Florida Child Welfare statutes, administrative code, and operating procedures as well as any additional policy provided by the local Lead Agency, Department of Children and Families Regional Quality Assurance staff or Department memo is necessary for the proper performance of this position.

The Case Management Supervisor is required to demonstrate advanced skills in communicating with, motivating, training, and evaluating employees, and is expected to meet regularly with each worker under supervision to mentor and monitor performance. Additional responsibilities include the on-boarding of new staff, the coordination and tracking of required training hours for certification, as well as assessing progress of new case managers in preparation for child welfare certification.

Supervisors are expected to participate in the recruitment and hiring of workers for their units and may need to create Employee Improvement Plans to initiate proceedings to address deficiencies in staff performance.

• Develops Performance standards and job duty expectations with workers, reviews standards and plans for continuous improvement.
• Communicates worker’s compliance with these expectations on a regular basis.
• Creates, identifies, and coordinates the activities of newly hired case managers including shadowing experiences, compliance with training requirements, and opportunities for field/classroom training.
• Reviews each case in unit caseload at a minimum, on a quarterly basis. This review must include a one on one discussion with the assigned case manager, recommendations for case progress, documentation of the review and recommendations in the Florida Safe Families Network (FSFN) online database. Cases identified as high risk will need a more frequent level of oversight.
• Monitors and directs the day to day work of case managers. This monitoring must include the completion of home visits within required time frames, the completion of required tracking tools, court documentation, staffing packets, family assessments, safety plans, case documentation in FSFN within 48 hours, file maintenance and other required case work in timely manner.
• Attends/ensures preparation for all unit case staffings, reviews incoming cases, and determines how best to assign new cases within the unit.
• Reviews and assists with complex cases, provides guidance and support.
• Reviews work products such as family assessments, home studies, court reports, case plans and case documentation with case managers, and provides consultation and direction to them to ensure appropriateness, clarity, quality, and thoroughness.
• Identifies performance needs of case managers and other assigned staff, and develops and implements training plans and/or other opportunities for performance improvement.
• Provides guidance to case managers and other staff by coaching, motivating, training, and providing staff development activities.
• Identifies and promotes outstanding performance.
• Participates in court proceedings as necessary, and monitors worker performance in court.
• Mentors all new case managers in the field each month by participating in a home visit with the case manager and providing the case manager with appropriate feedback after that home visit. These mentoring visits are to be documented by the Supervisor in FSFN within required time frames.
• Keeps Assistant Program Director and Program Director advised of high risk or problematic cases and arranges for multi-Disciplinary staffings for cases as necessary.
• Attends program Supervisor meetings as…