Vendor Management Lead

Position Summary

The Vendor Management Lead will support the Vendor Management team in overseeing relationships with external suppliers and service providers. This role involves assisting with vendor onboarding, performance monitoring, contract administration, and ensuring compliance with company policies and service level agreements. The ideal candidate will be detail-oriented, possess strong organizational skills, and be eager to learn about effective vendor relationship management.

• Assist with the vendor onboarding process, including gathering documentation, setting up new vendor profiles, and coordinating initial communications.
• Support the monitoring of vendor performance against established KPIs and SLAs, identifying potential issues and escalating as needed.
• Help maintain and organize vendor contracts, agreements, and related documentation.
• Participate in regular vendor performance reviews and contribute to the preparation of relevant reports and data.
• Assist in resolving vendor inquiries, issues, and disputes.
• Support the identification of opportunities for process improvement within the vendor management lifecycle.
• Collaborate with internal departments (e.g., Procurement, Legal, Finance) to ensure smooth vendor operations.
• Ensure all vendor activities adhere to company policies, industry regulations, and ethical standards.
• Contribute to data collection and analysis related to vendor spending, performance, and risk.
• Perform other administrative duties as assigned to support the Vendor Management team.
• Participate in RFIs/RFPs.
• Work closely with WFM to manage vendor call volume and recruitment plans.
• Facilitate regular business reviews with vendors such as MBRs, QBRs, Heat Map review, etc.
• Maintain vendor contract and contact database.
• Develop and maintain the hiring plan for all vendors.
• Proactively propose and implement corrective actions as required to adjust to changes in operational needs and ensure optimal vendor agent performance.
• Conduct vendor reviews that include recommendations to improve business performance and enhance the vendor & Cogeco relationship.
• Develop Statement of Work (SOWs).

• Education:
  
  Bachelor's degree in Business Administration or a related field.
• 2+ years of experience in a business, administrative, or support role, preferably with some exposure to vendor or supplier interactions.
• Strong organizational and time management skills with the ability to handle multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Google Suite.
• Ability to work independently and as part of a team.
• High level of attention to detail and accuracy.
• Proactive and eager to learn about vendor management best practices.

• Familiarity with contract management principles.
• Basic understanding of procurement processes.

• Minimum 5 years of progressive call centre experience.
• Demonstrated experience and success in a call centre environment/function preferred.

• Demonstrated critical thinking skills along with strong decision-making skills.
• Demonstrated negotiation skills.
• Excellent verbal and written communication skills (Bilingual is an asset).
• Excellent interpersonal skills.
• Demonstrated ability to influence the activities of others.
• Effective analysis, problem-solving and decision-making skills.
• Demonstrated strong sense of ownership and initiative.

Grasonville, MD

Breezeline

Mid‑Senior level

Full‑time

Management and Manufacturing

Telecommunications

At Cogeco, diversity is an essential asset to our organizational performance. We are committed to providing equal opportunities to all individuals, regardless of cultural and individual differences. We do everything in our power to compose teams that reflect the diverse profiles and origins of our clients because we firmly believe that this contributes to our signature of excellence.