Customer Outreach Team Member

Customer Outreach Team Member

Zippo Manufacturing Company

The Customer Outreach Team Member will be responsible for initiating and maintaining excellent and profitable relationships with direct buying retailers through product knowledge engagement, sales conversion, and new business prospecting via phone (voice and text), email and social media. Effective planning, organization, implementation, and communication of results using , Gateway and Salesforce.

• Effectively sell Company products to new and existing direct buying retailers (DBRs)
• Consistently achieve monthly, quarterly, and yearly sales quotas
• Meet or exceed established sales targets and key performance indicators such as onboarding new DBRs and sales revenue
• Maintain and strengthen existing customer relationships
• Recommend product assortments and improvements
• Facilitate custom artwork and lighter designs internally as needed
• Handle grievances while preserving Company reputation
• Effectively balance new lead generation versus follow up efforts

*** This is an office hourly LG 5, full on-site position reporting to Sapphire Sandomierski***

• Handle all prospects with courtesy and professionalism; establish and maintain a high level of customer satisfaction during all interactions
• Engage potential customers in dialogue that presents opportunities
• Effectively offer promotions/programs to DBRs, such as gift with purchase and manager incentive
• Act as a product consultant while promoting, recommending, and selling the value of Company products
• Maintain records in Salesforce and  to ensure all connections with direct buying retailers are performed in a timely manner
• Expert use of order entry software (Zippo Gateway and AX)
• Create a strong follow up plan regarding the frequency and priority that customers will be contacted, allowing for greater efficiency and increased sales
• Maintain a working relationship with Sales Managers, Associates, and Coordinators to offer premium service to customers (i.e., assisting in the selection of catalog parts, providing sales feedback about DBRs, completing RMAs and Credits as needed, etc.)
• Act as a coordinator for the creation and distribution of email campaigns and short videos
• Ensure database information (, Zippo Gateway, Sales Force, MS Excel) is accurate and complete
• Perform other duties and special assignments as directed

• High school diploma or equivalent required; bachelor’s or associate degree preferred
• 2 years’ experience in a sales related role, preferably in B2B Sales
• Demonstrated Proficiency with Microsoft Office Suite
• Outstanding verbal communication skills and a positive attitude
• Excellent telephone etiquette-personable and friendly tone of voice
• Ability to handle rejection and remain calm and collected
• Knowledge of AX operating system (a plus)

*** This is an office hourly, full on-site position located in Bradford, PA***

Entry level

Full-time

Customer Service and Sales

Manufacturing