Apprentice Administrator - mths

Apprentice Admin – Outpatients & Phlebotomy Administration Team

Bradford Teaching Hospitals NHS Foundation Trust is responsible for providing hospital services for the people of Bradford and communities across Yorkshire. We serve a core population of around 500,000 people and specialist services for some 1.1 million. Our 5,500 staff work across several sites including Bradford Royal Infirmary, St Luke’s Hospital, and local community hospitals such as Eccleshill, Westwood Park, and Westbourne Green.

Site: Bradford Teaching Hospitals
Town: Bradford
Postcode: BD5 0NA

Region: West Yorkshire
Contract: Apprenticeship – 18 months, full‑time (37.5 hours per week)
Salary: £12,514 per annum (Yearly)

Closing Date: 21 March 2025 (subject to change as per response)
Shortlisting: commencing 24 March 2024
Interview: week following shortlisting, commencing 1 April 2025

The Outpatients & Phlebotomy Administration Team cover Room Bookings for Outpatient Clinics, Data Entry and Analysis, and Blood Test Appointment Bookings services. The successful applicant will work under supervision as part of the Adult Outpatients/Phlebotomy Administration team to provide administrative and clerical support delivering a high‑quality specialist service. The apprentice will be undertaking a training programme delivered through education sessions, supervised duties and allocated study time, ultimately achieving a Level 2 Diploma in Customer Service within 18 months.

• Provide timely and efficient support to the Team Leader, completing assigned tasks accurately.
• Handle enquiries in an effective, polite and efficient manner across all channels (emails, telephone, face‑to‑face).
• Engage and interact with patients and health‑care providers, ensuring enquiries are resolved courteously and promptly.
• Use the patient administration system and electronic patient records to access, retrieve and update data accurately under supervision.
• Participate in training on Trust IT systems, PAS/EPR, and other relevant tools.
• Carry out any additional duties as required and appropriate to this level.
• Work towards completion of the Level 2 Diploma in Customer Service and acquire basic knowledge of information governance and confidentiality.

• Education to GCSE standard (or equivalent).
• Good written and verbal communication skills.
• Understanding of Information Governance and Confidentiality.
• Ability to work as part of a team or on own initiative.
• Keyboard and computer literacy.

• Previous office experience.
• IT skills.
• Ability to work under pressure and meet strict deadlines.

Whilst this post does not guarantee permanent employment, successful completion of the apprenticeship will equip candidates with the skills and experience required to apply for administrative positions within the NHS.

Interested applicants should note that all documents related to the JD, PS and policy statements are available upon request. The Trust adheres to a voluntary living wage policy and follows best practice for disclosure and barring service checks.

Name:
Awais Siddique

Job Title:

Service Manager
Email: [email protected]
Telephone: