Front of House Receptionist

Internal only – currently not accepting external applications.

• Act as the first point of contact for clients and visitors, delivering a professional, friendly, and welcoming reception service.
• Provide a 5‑star service experience, proactively exceeding client and visitor expectations.
• Maintain the reception and common areas to a consistently high professional standard.
• Manage enquiries, call handling, visitor notifications, and escort visitors when required.
• Book and coordinate meeting rooms, events, and associated services using site systems.
• Liaise with contractors, WPC, and internal service teams, keeping the line manager informed of activities.
• Adhere to all Health & Safety, security, confidentiality, and client site procedures.
• Support post‑room activities, access pass printing, and general front‑of‑house administration.
• Attend meetings and training sessions as necessary.

• Excellent verbal and written communication skills.
• Strong customer service, organisational, and interpersonal skills.
• Confident user of Microsoft Word, Excel, PowerPoint, and Outlook.
• Able to prioritise, multitask, and work independently with attention to detail.
• Previous Front of House experience in a corporate or hotel reception environment.
• Call handling and switchboard experience.
• Experience working in a fast‑paced, client‑focused setting.
• Confident, approachable, friendly, and respectful demeanor.

ISS is a world‑leading workplace and facility management company committed to doing business the right way and offering a challenging and exciting career to its employees. ISS welcomes all applicants regardless of age, disability, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background, and is proud to be a Gold Employer Recognition Scheme award holder and a signatory of the Armed Forces Covenant.

Equal opportunities employer – we are committed to supporting veterans, reservists, and military families and are a disability confident employer. For any additional information about this role, please contact the Resourcing Team.