Business Analyst

About The Role

A Business Assistant provides operational claims processing and administrative support across a wide range of activities. The role focuses on accurately handling incoming post, maintaining claims systems, and supporting internal teams to meet service level agreements. It requires strong attention to detail, effective communication with clients and colleagues, and the ability to manage high volumes of work efficiently while contributing to reporting, compliance, and overall business operations.

• Process incoming post, log tasks and maintain accurate records on claims systems such as Appian
• Provide administrative support including scanning, archiving, and attaching documents to virtual claim files
• Liaise with internal and external stakeholders to ensure accurate data and effective communication
• Support claims processes, reporting, and audits while meeting SLA requirements and business targets

• Strong attention to detail when handling high volumes of work within tight deadlines
• Effective communication skills with team members, management and clients
• Ability to work both independently and collaboratively as part of a team
• Good time management, organisation, and productivity skills
• Commitment to compliance, accuracy, and continuous learning
• Proficiency in using internal systems and following processes and procedures

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.