Senior Medical Administrator

Overview

Are you an experienced administrator looking for a rewarding, impactful role in healthcare and based in the Bradford area? Whether you are looking to take the next step in your career or are already an experienced senior administrator, this is an excellent opportunity to join a growing organisation that is passionate about delivering exceptional Occupational Health services.

Heales Medical
- Office Based
- Bradford

Salary: DOE (£27,000 - £28,000)

This is a varied and rewarding supervisory-support role where no two days are the same.

You will act as a subject matter expert across all case and client types, providing day-to-day guidance, training, and ongoing coaching to administration staff. You will work closely with the Admin Team Manager to monitor performance standards, allocate workloads, and drive continuous improvement within the team.

Working as a role model within the team, you will demonstrate exceptional professionalism, high-quality performance, and excellent customer service. You will also play a critical role in information governance, ensuring confidential employee and client data is handled correctly and securely at all times.

Whether managing daily workflows, completing quality checks, or assisting with project work, you will play an important role in delivering a high-quality, professional, and efficient Occupational Health service.

• Team Support & Development
• Provide day-to-day support to the Administration Team, offering guidance on cases, systems, processes, and client queries.
• Deliver training and ongoing coaching to administration staff to ensure knowledge, accuracy, and consistency across all areas of work.
• Allocate and distribute workloads effectively across the Administration Team to ensure service levels and turnaround times are met.
• Complete regular quality checks of Administration work, providing constructive feedback and identifying training needs where necessary.
• Support the Line Manager by feeding back team suggestions, ideas, and concerns, contributing to continuous improvement and enhanced team performance.

Maintain a strong working knowledge of all client types, case types, and internal systems in order to provide effective support and cover where required.

Monitor team performance to ensure it aligns with Key Performance Indicators (KPIs), regulatory requirements, and company policies, escalating issues where appropriate.

Assist the Line Manager with project work, audits, and service or process improvement initiatives.

Provide operational support across all administrative work tasks as required to ensure continuity of service.

Ensure confidential employee and client data is handled correctly at all times in line with GDPR, data protection, and information governance policies.

Support the Administration Team in reducing the risk of data breaches through guidance, training, and best practice.

Act as a key point of contact for identifying, reporting, and escalating any actual or potential data breaches immediately, and support the resolution process in line with organisational procedures.

• 3+ years of Administrative Experience.
• GCSEs (or equivalent) in Mathematics and English at grade B/6 or above.
• Strong ICT proficiency, with the ability to work confidently across multiple systems.
• A sound understanding of confidentiality, data protection, and the secure handling of sensitive information.
• Strong organisational and communication skills, with the ability to support and guide colleagues effectively.
• A professional, discreet, and trustworthy approach, with a strong commitment to confidentiality and compliance.
• A detail-oriented…