Recovery & Resolution Assistant - FTC

Recovery & Resolution Assistant - 12 Month FTC

As a Recovery & Resolution Assistant, you’ll playan important role in supporting Northern’s Recovery & Resolution Team,helping cases move smoothly from initial contact through to resolution. You’llbe trusted with sensitive information, important documentation and evidence —so your eye for detail, organisation and integrity will make a real difference.

This is a great opportunity for someone who enjoys working behind the scenes, has an interest in law, investigations or compliance,and wants to build their experience in a busy, purpose-driven environment.

No two days will be quite the same. You’ll provide essential administrative support across the Recovery & Resolution process, making sure our records, evidence and communications are accurate, complete and handled within the required timescales

• Maintain accurate case documentation and records, ensuring information is filed and archived correctly
• Handle correspondence, standard letters, post, telephone calls and emails,responding appropriately or triaging enquiries where needed
• Support Recovery & Resolution Officers with scanning, evidence logging,document management and other office-based activities
• Request and preserve relevant images and footage, ensuring evidence is available when it is needed
• Review images and footage and arrange for bystanders to be appropriately redacted where required
• Help create comprehensive evidence bundles by downloading files and ensuring all relevant evidence and documentation
• Usecase management systems, databases and platforms to keep cases progressing, including uploading information to the Common Platform Identify and elevate issues to the Recovery & Resolution Delivery Manager where appropriate
• Support new team members and contribute to a positive, collaborative team environment
• Lookfor opportunities to learn, develop and improve the way we work
• Handle personal and sensitive information responsibly, in line with the UK Data Protection Act
• Demonstrate Northern’s values every day, working with honesty, integrity and confidentiality

We’re looking for someone who is organised, conscientious and naturally curious — someone who takes pride in getting the details right and can be relied upon to follow things through

• Excellent attention to detail and a proven ability to maintain accuracy when handling information and data
• Strong organisational skills and the ability to manage competing priorities and deadlines
• StrongIT skills and confidence using Microsoft packages and digital systems
• The ability to work independently while also being a supportive and committed team player
• Acalm and resilient approach, particularly when working under pressure
• The flexibility to adapt to changing priorities and respond positively to new challenges
• Agenuine interest in law, investigations, compliance or the railway environment would be an advantage
• The professionalism and discretion needed to handle confidential and sensitive information

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel:
Unlimited free travel for you, your partner, and your dependents on Northern services.

Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme:
We top upyour contributions by 1.5 times.

Enhanced

Family Benefits:
We offer 9months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme:
Save up to 42% on a bike and…