Macular Team Leader

This 12-month fixed-term Band 3 Team Leader post sits in the administration team at the Bradford Macular Centre, within the trust's ophthalmology service. The work centres on managing referrals, co-ordinating appointments and waiting lists, and keeping accurate records along patient pathways. The post holder works alongside the Macular Service Co-ordinator, guides administrative colleagues and liaises with clinical teams, and may need to work across Trust sites.

Fit is decided by a GCSE-level education and a Level 3 vocational qualification or equivalent.

• Manage referrals
• Co-ordinate patient appointments and waiting lists
• Maintain accurate records
• Support effective patient pathways
• Provide guidance and training to administrative colleagues
• Liaise with clinical teams and external healthcare professionals
• Assist with organising departmental workloads
• Help ensure smooth delivery of administrative services alongside the Macular Service Co-ordinator
• Work across Trust sites if required

• GCSE standard education or equivalent
• Level 3 vocational qualification or equivalent

• Previous office or administration experience
• Excellent admin and organisational skills
• Experience of working effectively in a team and using own initiative
• Experience of supporting, guiding and training colleagues
• Experience of contributing to improvements in administration processes and systems

• Excellent organisational and time management skills
• Using initiative and making appropriate decisions within the role's responsibility
• Meeting deadlines and prioritising competing workloads
• Remaining calm and professional under pressure
• Training staff in systems and procedures
• Recognising and escalating concerns appropriately

• Previous NHS experience
• Experience of using electronic patient records or patient administration systems
• Experience of managing appointments, referrals or patient pathways