Medical Receptionist

Attenborough Surgery, a five-partner GP practice with four sites, is recruiting medical receptionists on full-time and part-time contracts to meet rising call volumes and new registrations. Most of the work is telephone-based, around 95 per cent, with light admin linked to those calls, such as booking appointments and repeat prescriptions. Shifts run across all four sites with a minimum of three half days, and a full two-week training programme is required on acceptance.

Call centre experience is essential; general practice reception and EMIS experience are welcome but not required.

• Handling telephone requests and enquiries, including testing message clarity in line with practice procedure
• Greeting patients and directing them to the right service or clinician
• Booking appointments with the appropriate healthcare professional
• Processing repeat prescription requests
• Processing home visit requests
• Taking and delivering messages
• Processing non-NHS claim forms and private referral letters
• Collecting fees for non-NHS work
• Updating patient computer records
• Passing on test and investigation results to patients
• Filing manuscript information, maintaining medical records and handling patient specimens
• Securing the premises and setting the alarm at close of day, plus one-off tasks to keep the practice running

• GCSEs in maths and English

• Customer service experience
• Call centre experience

• General computer skills

• Commitment to a full two-week training programme on acceptance

• Background in general practice reception
• Experience with EMIS, including EMIS Web
• Ability to work set shifts and days, including a minimum of three half days
• Positive can-do attitude and good team working