Business Support Administrator CPMS

This Business Support Administrator post sits in the Community Paediatric Medical Service at Hampshire and Isle of Wight Healthcare NHS Foundation Trust. It centres on keeping paediatric clinics running, managing appointment bookings and letters, and keeping Systm One records accurate. The post sits in a skill-mixed team and involves close work with paediatricians and outside agencies. Proof-reading, data entry and working to strict deadlines are central, with Systm One knowledge an advantage.

• Proof-read and format clinical letters, assessments and reports, flagging queries
• Manage appointment bookings and send appointment letters in line with Trust guidelines and targets
• Enter and maintain data on Systm One, including referrals, scanning and uploading information, taking responsibility for data quality
• Process emails in Outlook and , prioritising urgent and important items and handling sensitive queries
• Ensure the smooth running of paediatric clinics, working with paediatricians, healthcare professionals and outside agencies
• Attend team meetings, complete actions by due dates and take minutes when asked
• Provide cover and support during absence for core admin functions
• Guide and train Band 2 and new staff as required
• Maintain office policies and procedures and help develop them
• Support the Admin Supervisor to set up and review administration systems and processes

• Good general education, including GCSE English grade 4/C or equivalent
• NVQ level 3 or equivalent experience

• Office, administration or secretarial experience
• Working to strict deadlines
• Data input
• Working without direct supervision and under pressure

• Excellent typing, keyboard and proof-reading skills
• Numeric skills
• Proven IT skills, including Microsoft Excel, Word and Outlook
• Excellent attention to detail
• Strong communication skills
• Excellent telephone manner

• Good time management
• Customer focus
• Self-motivated with a positive attitude and willingness to learn
• Able to work in a team and independently

• ECDL or equivalent
• Knowledge of Systm One
• Knowledge of the e-Referrals Service
• Knowledge of hospital or clinic procedures and systems
• Medical terminology

• Flexible working requests can be discussed as part of the interview process