Specialist Administrator

This administrative post supports the Quality and Safety Team at Provide CIC, a social enterprise delivering community health and social care. The work covers private case records, complex databases feeding quality dashboards, and minute-taking at senior meetings, including reports for the Board. The post holder handles sensitive case information, sets up administrative processes and acts as first point of contact by phone and email, with some personal assistant duties.

Three years' administrative experience and detailed Microsoft Office skills are needed.

• Lead on setting up administrative processes for the Quality and Safety Team, working alongside other administrators
• Receive and manage highly confidential, sometimes distressing information, applying information sharing frameworks case by case
• Prioritise workload and identify events that need urgent action or escalation
• Review and format procedural documents, monitoring compliance with review dates
• Co-ordinate agendas and papers and take minutes at multiple high-level meetings
• Prepare reports for committees, including the Provide Board
• Type complex action plans and monitor actions against deadlines
• Maintain complex databases and produce reporting dashboards for clinical leads' quality assurance reports
• Create presentations from supplied information
• Act as first point of contact for teams and customers by telephone and email
• Provide confidential administrative and personal assistant support

• BTEC or equivalent knowledge of administrative processes and management procedures, gained through formal training
• RSA Stage II in word processing or typing, or demonstrable equivalent standard and experience
• Four GCSEs at grade C or above, or equivalent, preferably including English and maths
• Good standard of English and grammar to compose letters and correct correspondence

• Minimum of three years in an administrative role supporting a team
• Experience of implementing and using administrative systems
• Experience of taking minutes at high-level meetings
• Experience of co-ordinating several diaries
• Experience of data collection

• Detailed knowledge of Microsoft Office, including Word, PowerPoint, Excel and Outlook
• Ability to prioritise workload and competing deadlines for each team
• Ability to work on own initiative
• Ability to follow Provide guidelines and policies
• Excellent interpersonal and communication skills, oral, written and electronic

• Experience of working in a health or social care setting
• Knowledge and understanding of confidentiality and information sharing frameworks
• Typing speed of 50 words per minute