M&E Services Coordinator

This twelve-month fixed-term post sits within the Heating Services team at Bromford Flagship. The coordinator acts as the single point of contact for customers, engineers and contractors, planning and scheduling servicing, repairs and maintenance from start to finish. The role is full-time, Monday to Friday, with agile working and a lot of customer-facing communication. Fit depends on prior experience in a customer-focused coordination or scheduling role and confidence with job management or CRM systems.

• Coordinate and schedule servicing, repairs and maintenance work
• Act as the central point of contact for customers, colleagues, engineers and contractors
• Manage jobs from creation through to completion and monitor that service standards are met
• Manage appointments, follow-ups and rebooking of missed visits
• Maintain accurate records, systems and compliance documentation
• Support invoicing, purchase orders and performance reporting
• Communicate proactively with customers and stakeholders, providing updates and resolving queries
• Work closely with engineers, contractors and internal teams to deliver a seamless customer experience
• Support performance targets, compliance requirements and value-for-money service delivery

• Experience in a customer-focused administration, coordination or scheduling role

• Strong organisational skills and the ability to manage competing priorities
• Excellent communication skills and the ability to build positive working relationships
• Proactive, solutions-focused approach to problem-solving
• Strong attention to detail and commitment to maintaining accurate records
• Collaborative mindset and willingness to support colleagues to achieve shared objectives
• Confidence using scheduling, job management or CRM systems alongside Microsoft Office

• 25 days holiday plus bank holidays, rising to 28 days after five years' service
• Agile working
• Family friendly policies
• Health and wellbeing support
• Competitive salary
• Opportunities to develop skills and broaden experience