Bank Medical Receptionist

Bank medical receptionist post in the reception team of Kensington Partnership's GP practices, working as and when required across the practice sites. Most incoming calls go through an AI telephone system, so the work centres on face-to-face patients, calls the system passes on, and AI-assisted triage. Duties also include booking appointments, keeping records on Systm One and handling practice administration. Full training is given, so NHS or GP reception experience is desirable rather than required.

• Welcome patients and manage face-to-face enquiries professionally and courteously
• Handle calls transferred by the AI telephone system that need receptionist help
• Support AI-assisted triage by reviewing and processing patient requests
• Book appointments after triage and provide appropriate care navigation
• Signpost patients and escalate urgent or complex concerns to the clinical team
• Maintain accurate patient records on Systm One and other practice systems
• Process correspondence, home visit requests, ambulance transport and interpreter bookings
• Handle payments, receipts, deliveries and general administration
• Provide day-to-day administrative support to GPs, clinical staff and colleagues
• Communicate with patients, carers and external agencies, including those with accessibility needs
• Undertake chaperone duties when trained and authorised
• Maintain confidentiality, comply with UK GDPR and the Data Protection Act 2018, and report breaches promptly

• GCSE or equivalent (advert says preferred)

• Excellent communication skills
• Customer service skills
• IT skills
• Organisational skills
• Multitasking and working under pressure
• Using initiative and working effectively as part of a team

• Professional, compassionate and reliable approach
• Flexible approach
• Maintains confidentiality

• One year of administrative experience, preferably in NHS or GP reception
• Previous NHS, GP reception or Systm One experience
• Knowledge of Systm One
• Knowledge of primary care procedures
• Knowledge of safeguarding
• Flexibility to cover staff absences
• Flexibility to work across practice sites

• Full training provided