Administration Assistant

Administration Assistant Salary: £26,500 - £28,000 per annum | Full Time | Newbury

About Countrywide Pest Control:
Countrywide Pest Control is an established regional pest control business operating across Southern England. We provide specialist pest management services to both commercial and domestic customers, serving urban and rural communities. We have developed a strong reputation across Berkshire, Hampshire, Oxfordshire and Wiltshire, with local services covering areas including Reading, Newbury, Basingstoke, Farnborough, Fleet, Oxford, Abingdon, Wantage, Marlborough, Swindon and Devizes.

Alongside our regional operations, we operate a national bird control installation team and a network of specialist pest management technicians, providing experienced and reliable solutions to customers across a range of sectors. Driven by customer retention, service quality and organic growth, Countrywide has rapidly established itself as a pest control provider of choice across the region.

Are you an organised and proactive administrator with a passion for delivering excellent customer service? Countrywide Pest Control is looking for a reliable and detail-oriented Administration Assistant to join our team and support the smooth running of our day-to-day office operations. You'll play an important role in ensuring effective communication between customers, field technicians and management, helping to coordinate service activities and keep administrative processes running efficiently.

This is a varied role within a busy office environment, offering the opportunity to develop your administrative skills while supporting a wider operational team.

• Customer Service:
  Answer incoming telephone calls and emails, responding to customer enquiries professionally and arranging pest control service appointments.
• Scheduling & Coordination:
  Support the scheduling and dispatching of field technicians, helping to coordinate daily workloads and ensure an efficient service.
• Database Management:
  Maintain accurate customer records, service information and billing details across internal systems.
• General Administration:
  Prepare, organise and maintain administrative documents, invoices, reports and correspondence.
• Finance Support:
  Assist with basic finance administration, including processing payments and following up outstanding customer accounts.
• Office Support:
  Monitor office supplies and ensure the office remains organised and well equipped.
• Data Management:
  Complete general clerical duties, including data entry, scanning, photocopying and filing.

• Has previous experience in an administration, receptionist or office support role.
• Is confident using Microsoft Office, particularly Word, Excel and Outlook.
• Has strong organisational and time-management skills, with the ability to prioritise competing tasks.
• Possesses excellent verbal and written communication skills.
• Has a professional and friendly telephone manner.
• Demonstrates strong attention to detail and accuracy when handling information.
• Is comfortable working in a busy, fast-paced environment.
• Can work independently while also contributing positively as part of a team.
• Has a proactive, flexible and solutions-focused approach to their work.
• Is willing to learn and adapt to new systems, including scheduling and CRM software.

This is a great opportunity to join an established pest control business in a varied administrative role where your contribution will directly support the customer experience and wider operational team. You'll become an important part of the business, helping ensure our technicians are supported, customers receive an excellent service and daily operations run smoothly.