Medical Administrator​/Receptionist

We have a vacancy for a Medical Administrator - Receptionist to join our established team. We are a small GP practice servicing local village communities, striving to provide a high standard of care and services within a purpose-built surgery.

The job is for 27.5 hours per week, worked over 5 days. However, a willingness tobe flexible with working days and hours will be required in order to provide cover during periods of leave, and to enable the Practice to meet the changing requirements of the NHS. The post offers access to the NHS or NEST pension schemes.

The Administration Co-ordinator oversees the induction period and remains available for ongoing mentoring and support. Induction and training are intended to meet the needs of the individual, but will be a combination of internal, on-line and external learning opportunities.

All members of the Admin Team are first trained in the receptionist role but are expected to extend their knowledge andskills to take on administrative responsibilities. These extended duties can include: data input, reporting, claims management,clinical coding and scanning. On this occasion we are also looking for somebody who will be able to develop into amember of our secretarial team.

This job would suit somebody withprevious experience of working in a customer-facing role, preferably in ahealthcare setting, but this is not essential.

Would like to hear from you if you have experience in other settings andcan bring relevant, transferable skills to this role.

An overview of the main responsibilities of the role

Tooffer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Openingup and locking up the premises, maintaining security in accordance with Practice protocols

Making,changing and cancelling appointments for patients

Ensuring patients are put in contact with the correct person to help them with their needs

Managing incoming mail in all formats

Computer data entry, processing and recording information in accordance with Practice protocols

Workingin line with NHS standards and Practice protocols, to ensure patient confidentiality is respected and maintained at all times

The admin team work closely with eachother and with other clinical and non-clinical colleagues in the Practice. Our aim is to support and encourage our staffto achieve their potential and to look forward to coming to work each day.

As part of a rural community we are ableto develop a close relationship and knowledge of our patients, especially thosewith more extensive needs who may be regular visitors to the surgery. This is important to us all and maintaining and improving our patient services is the key driver for the whole practice team.

In summary we are looking for new colleagues who become friends considerate, supportive, reliable and with agood sense of humour. If this is you,then we look forward to hearing from you.

The job description is attached separately. When applying for this post we recommend that candidates download the job description for reference prior to interview.

• Proficient computer and keyboard skills
• GCSE Pass or equivalent in maths and English
• GCSE, NVQ2 or equivalent qualifications in word processing, spreadsheets and data collection systems
• Understanding of issues regarding accountability and delegation
• Knowledge of EMIS or other similar clinical database systems
• Previous experience or qualifications related to data input, quality control, data retrieval and reporting

• Good interpersonal skills to build and maintain effective relationships with patients and colleagues
• Demonstrate…