Service Planner

We are currently recruiting for our Client's Service Team responsible for organising and optimising the working days of our field engineers. You’ll be the key contact point for both internal and external stakeholders when it comes to maintenance, repairs, and urgent callouts. That means every day will be a little different — and that’s exactly how you like it.

• Handling short- and long-term planning for service engineers across the UK
• Managing urgent service calls on an ad hoc basis
• Ensuring all required materials are available on-site by coordinating with Purchasing and
• Processing service orders and completing all associated administrative tasks
• Acting as the first point of contact for clients and service engineers for all things related to planning, logistics, and service
• Continuously setting and adjusting priorities to ensure both customer satisfaction and the efficiency of our service delivery

• At least 3–5 years of experience in planning, scheduling, or a similar logistics function commercial or technical mindset with problem-solving capabilities
• Excellent communication skills and fluency in English
• Strong customer focus, the ability to stay calm under pressure, and a proactive approach to challenges
• The ability to retain information and juggle jobs in a fast-paced environment with short deadlines and high levels of pressure

• A role where you can make a real contribution to the success of our service operations
• Access to exclusive products and a respected customer base
• Opportunities for personal development through training and coaching
• A competitive salary and excellent fringe benefits including 25 days holiday